How to Cancel SurveyMonkey?

You can cancel your SurveyMonkey subscription in under 2 minutes: log in, go to My Account > Billing Details, and turn off auto-renew. Your current plan stays active until the billing period ends, after which you won't be charged again.

Whatever your reason for leaving, it helps to cancel the right way. This guide walks through every step, whether you want to stop future charges, downgrade to a free plan, or permanently delete your account.

How to cancel SurveyMonkey Account?

To stop being charged again, cancel the auto-renewal on your paid plan. Here is how you do it.

1. Log in to your SurveyMonkey Account.
2. Click the username in the upper-right corner and select My Account.
3. Click the Billing Details tab.
4. Under the billing profile section, go to "Auto-renew".
5. Click the link next to the auto-renew setting to cancel auto-renew and follow the steps.

Review the cancellation terms and date before you confirm. Your account stays on the paid plan until the current billing period ends, so you won't lose access right away. After that, it downgrades.

Enterprise plans require contacting your Sales rep or CSM for cancellation

How to Permanently Delete Your SurveyMonkey Account?

Cancelling auto-renewal is not the same as deleting your account. If you want to permanently delete the SurveyMonkey account and its data, follow the steps below.

For Classic Login users

1. Log in and go to My Account.
2. Scroll to the bottom and click "Permanently delete account".
3. Check the boxes to confirm.
4. Enter your password and click "Yes, delete this account."

All data will be permanently deleted from the system within 90 days.

For Social Login users

1. Same steps as those for Classic Login users, but you'll receive a verification code through email.
2. Enter the verification code to finalize deletion.

Please note that this action is irreversible. Your surveys, responses, and account details will be permanently deleted within 90 days.

How to Cancel European Union User Subscription?

If you're an individual user based in the EU and you signed up less than 14 days ago, you have the right to cancel and request a full refund. However, this policy does not apply if you're using your SurveyMonkey subscription for your business or profession.

You have 3 options to request a refund.

1. Email SurveyMonkey support by using the help of SurveyMonkey Bot to get in touch for a refund.
2. Send a Postal mail to the following address.

• 70 Sir John Rogerson's Quay
• Dublin 2, D02 R296
• Ireland

3. Fill out the Official cancellation form for EU User subscribers.

Do you know you can easily migrate to BlockSurvey at 1/10th cost of SurveyMonkey? Here's how.

People cancel SurveyMonkey for reasons like these:

• No longer need survey tools for your projects.
• Not satisfied with its limited AI capabilities.
• Have found a budget-friendly alternative.
• Concerned about data compliance risks.

Whatever your reason for leaving, BlockSurvey is a privacy-first alternative.

• End-to-end encrypted & privacy-focused.
• Built-in AI for faster & deeper survey insights.
• Token & Social Gated Surveys for qualified respondents.
• Budget-friendly alternative.
• Easy Regulatory Compliance & more.

Ready to switch? You can migrate your SurveyMonkey surveys to BlockSurvey in minutes.

Try BlockSurvey or Book a demo Today.