How to Cancel Qualtrics?

You can cancel your Qualtrics account by going to Account Settings > Billing > Cancel Renewal if you're on a paid plan, or Account Settings > Deactivate Account if you're on a free plan. Enterprise users need their Brand Administrator to do this instead. If you're planning to leave Qualtrics, whether you're moving to another survey platform or just wrapping up a project, cancelling the account properly helps you avoid surprise charges or data loss.

This guide covers how to cancel or deactivate your Qualtrics account, whether you're on a paid plan or using an enterprise account through your organization.

How to cancel your Qualtrics Account?

If you purchased a plan directly from Qualtrics using a credit card, these steps apply to you for cancellation. You can view the renewal date and price in the billing tab of account settings.

1. Go to your Account Settings.
2. Navigate to the Billing tab.
3. Click Cancel Renewal from the 'Active Subscription' section to stop the auto-renewal of your subscription.
4. Remove your payment details if necessary.

Your account stays active until the end of your current billing cycle. Qualtrics subscriptions typically auto-renew, so if you’re on a paid plan, cancel at least 24 hours before the renewal date to avoid being charged.

How to delete your Qualtrics Account?

When you are using a free account, you can deactivate it on your own. Here are the steps.

1. Log in to your Qualtrics account.
2. Click your profile icon in the upper-right corner.
3. Select Account Settings.
4. Scroll to the bottom and click "Deactivate Account".
5. You’ll be asked to confirm the action by typing the password.
6. Once confirmed, you’ll be logged out, and your account will be closed.

Please note that this process is irreversible. Make sure to export any data you need before deactivation.

How to cancel your Enterprise Account?

If you access Qualtrics through your organization, university, or employer, you won’t have the option to cancel the account yourself.

• Contact your Brand Administrator or your organization’s Qualtrics Account Executive.
• Request for your account to be deleted or deactivated.
• You may also ask them to transfer ownership of your surveys if needed.

Brand Administrators are Qualtrics users who moderate their license. They can change the features users have access to, create and delete accounts, manage brand content, and more. If you’re unsure who your Brand Admin is, you can reach out to Qualtrics Support for help.

Things to make sure of before cancelling Qualtrics

Before canceling your account, make sure to do the following.

• Export all your surveys in QSF format.
• BlockSurvey supports importing of QSF format. Import your Qualtrics QSF files and get started in no time, with BlockSurvey.

• Download your response data in CSV format.
• Save any custom dashboards or reports you may need later.

This will help you prevent unwanted data loss.

Do you know you can easily migrate to BlockSurvey at 1/10th cost of Qualtrics? Here's how.

You may find yourself cancelling Qualtrics for reasons like these:

• No longer need survey tools for your projects.
• Not satisfied with its limited AI capabilities.
• Have found a budget-friendly alternative.
• Concerned about data compliance risks.

You may leave Qualtrics for any reason, but BlockSurvey offers a smarter alternative.

• End-to-end encrypted & privacy-focused.
• Built-in AI for faster & deeper survey insights.
• Token & Social Gated Surveys for qualified respondents.
• Budget-friendly alternative.
• Easy Regulatory Compliance & more.

Try BlockSurvey or Book a demo Today.

Switching away from Qualtrics? See our full Qualtrics vs BlockSurvey comparison and learn how to migrate from Qualtrics without losing your data.