Frequently Asked Questions

How is BlockSurvey different from SurveyMonkey, TypeForm & Google Forms?
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BlockSurvey enables digital rights for the users. Meaning, the account or identity ownership and data ownership is with the user and not with the platform provider. With BlockSurvey, all your data is encrypted end to end and you have the keys for them. This prevents data breaches, leaks, harvesting and trust issues. We strongly believe all your ideas and insights gathered from people through data collection is valuable and it needs to be protected. BlockSurvey enables that with a modern privacy focused design system using BlockStack's Blockchain.

What are the benefits of using BlockSurvey?
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1. Share Answers, Not Identity. Go Anonymous while answering.
2. End of End Encryption of Data.Your data is safe and secure.Only you can unlock it to read it.
3. Modern Design System to make the survey design and taking enjoyable.
4. Advanced Analytics which helps you to gather insights in zero time.

What is the difference between surveys, polls & forms? Can I create them with BlockSurvey?
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A survey is a form with questions specifically designed to gather information about people's experiences, preferences, wants, and needs. Surveys can be long, so a poll is a survey with just one question—a simple survey. And a form could be anything—a survey, a poll, an order form, a quiz, an RSVP sheet, or anything else where you need to gather data. Today, using BlockSurvey you can create any of them to your choice.

Do I need to know coding?
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No, you don't have to. BlockSurvey is a no-code tool. All forms can be created without requiring any coding knowledge. We have also created templates so that you need any survey creation knowledge.

Is there any student, non-profit or other discounted pricing available?
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Yes. We offer discounted and special pricing for students, independent researchers and not for profit organizations. Please write a request to [email protected]

Do you store any data about my usage or run analytics?
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No, we take data privacy very seriously. There are no trackers, cookies or fingerprinting done. And we store no application or user data.

Can you describe your data security and privacy practices?
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BlockSurvey by design enables the digital rights for the users. By this, the users are in control of their data and not anyone else. You have your keys and only your key can unlock the data.

Does BlockSurvey work on both web and mobile?
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Yes. BlockSurvey is a Web App and works fine on any modern browsers and it is device agnostic.

Is BlockSurvey open source?
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BlockSurvey is not currently open source, because it is in the early stages of development. With the current team, we are developing and forming initial ideas and shaping up. The aim is to make it accessible on the road when we need community help to create it.

Contact Us
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Write to us at [email protected] for any feedback, feature requests and queries.

Billing - Frequently Asked Questions

Do I need to be a paid user to use BlockSurvey?
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No, you can use the free plan to get a feel for the entire product. It includes three forms/surveys. There is no need for a credit card. When you're satisfied with the product, upgrade to a paid plan.

I already have an account, how do I upgrade?
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Head over to accounts & billing page, choose the plan that is right for you.

Can I cancel at any time?
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Yes. There is a cancel subscription option on your accounts & billing page. You will still have access to BlockSurvey's features till your billing cycle ends, after that you will be downgraded.

Is pricing based on monthly or annual plans? Can I choose?
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Yes, we have both the monthly and yearly plans. You'll be able to choose from them.

What’s your cancellation policy?
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Our contracts are monthly or annual and are therefore pre-paid for a month or 12 months. If you choose to cancel in-between the billing period, you will not be billed for the next period or cycle.

Do you offer any Guarantee or Refunds?
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We offer 30-Day Money-Back Guarantee! If we did not help you - simply cancel your account at any time before 30 days after payment. 100% refund no questions asked.

What forms of payment are possible?
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BlockSurvey has integrated with Stripe for payments and it is self serving for personal plans. We also support by raising invoices for enterprises and business plans.

I still have some questions, how to contact you?
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Please mail us for any questions at [email protected]. We provide support 12x5 and are really fast in replying by emails.

Team - Frequently Asked Questions

If I remove a member from the team, can the member still see results? How are they prevented access?
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No. Every save and fetch operation with respect to teams is validated against multiple checks including the user's presence in the team and the user's role. Hence a removed member wont have access to the results even with its link.

How are results encrypted as a team? Can BlockSurvey see results?
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Results are encrypted using the team's public key identity which is generated using TweetNaCl.js, a cryptographic library. It is generated on the team's creation in the team owner's machine. It is encrypted using each team member's Stacks public key and stored on the server. Hence BlockSurvey can see neither the keys nor the results.

How does the decryption of results take place?
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The encrypted results are fetched by the team member's machine along with the encrypted team private key. The member's Stacks DID private key is used to decrypt the team private key and this team private key is used to decrypt the results.

How is real-time collaboration taking place?
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We use CRDT for team collaboration. Yjs is the CRDT implementation we use here.

Where is the data stored? How is it different from personal workspace?
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Data is stored in Firebase, a centralized storage platform. The data in personal workspace in BlockSurvey is stored in GAIA, a decentralized storage provided on Stacks blockchain.

Why go for centralized storage? Is it safe?
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Data Security is the primary goal of BlockSurvey. GAIA has provision only for reading data from other users' storage, not for writing. Hence, in a team environment, where collaboration is the key, centralization with end-to-end encryption serves as a valid tradeoff. Since the data is end-to-end encrypted, it can only be accessed by the members of the team.

What happens if I lose my secret key? Can I get access to my team back?
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The team secret key is encrypted and stored centrally, so it cannot be lost. However, if the Stacks identity is lost, it is not possible to recover it. In that case, you can use another account and ask a member of the team to invite you back.

Should the team members be paid members to join the team?
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No. Only the Team owner has to be a paid member. Others can join the team without being paid members.

How to change Owner if owner chooses to leave?
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Currently, changing owners is not possible. Write to [email protected] if needed.

Questions? Send us an email or chat with us over the right corner 👉