Better Customer Feedback Starts with Better Survey Experiences

BlockSurvey's AI conversational surveys collect customer satisfaction, product feedback, and user research from your SaaS users in a format that feels native to your product — not bolted on. One question at a time. Adapts to every response. Completion rates that make your data actually usable.

14-day free trial
AI-powered insights
End-to-end encrypted
BlockSurvey social proof
G2 Crowd
4.8 Star Rating
BlockSurvey social proof
Capterra
4.9 Star Rating

Trusted by Leading Brands
for Secure, Privacy-First Surveys

Pepsico
UN Org
City of Columbia
University of South Carolina
Bucknell
Southwestern Michigan College
Brave Browser

Why Choose BlockSurvey for SaaS Surveys?

Surveys That Feel Like Your Product, Not a Distraction From It.
Surveys That Feel Like Your Product, Not a Distraction From It.
74% of SaaS users abandon surveys that take more than 3 minutes to complete. Conversational surveys reduce perceived length by up to 40%. Most survey tools feel like they were designed for market research agencies, not SaaS products. BlockSurvey's conversational AI format — one question at a time, adapting in real time — matches the UX standard your users expect from your product. Higher completion. Less abandonment. Better data.
Every Low Score Tells You Why. Automatically.
Every Low Score Tells You Why. Automatically.
3x higher NPS response rates when surveys are conversational versus traditional form-based. An NPS detractor gets a different follow-up than a promoter. A churned user gets probed on what broke the experience. A power user gets asked what they want next. BlockSurvey's AI adaptive questioning surfaces the context behind every score — without you having to build a single branching logic rule.
User Data That Stays With You.
User Data That Stays With You.
89% of SaaS companies that regularly collect user feedback grow faster than those that don't — because decisions are made on signal, not assumption. SaaS user data is a competitive asset. BlockSurvey's end-to-end encryption means your customer feedback, satisfaction scores, and product insights are encrypted from submission to analysis. No third-party advertising platforms, no analytics trackers on survey pages. Your users' responses belong to you, not to your survey vendor.

How BlockSurvey Powers Customer Feedback Programmes?

AI Adaptive Surveys

BlockSurvey's AI generates contextual follow-up questions in real time based on each user's response. A user who gives you an NPS of 4 gets a different conversation than one who gives you a 9. A churned user's path diverges from an active one. Every survey session is personalised — without manual logic trees.

AI Adaptive Surveys

In-Product, Email & SMS Distribution

Embed surveys directly in your product as contextual check-ins — post-feature use, post-onboarding, post-upgrade. Or distribute by email and SMS for broader reach. Bulk campaigns hit your entire user base. Drip sequences trigger at the right moment in the user journey. Follow-ups go only to non-respondents.

In-Product, Email & SMS Distribution

NPS, CSAT & CES Built In

BlockSurvey supports NPS, CSAT, and CES question types natively — with AI follow-up questions that automatically probe scores for root cause. Track satisfaction trends over time. Segment by user cohort, plan type, or feature usage. Know exactly where your product experience is winning and where it's losing users.

NPS, CSAT & CES Built In

AI Thematic Analysis of Open-Ended Feedback

Open-ended product feedback is the richest signal you have — and the hardest to process at scale. BlockSurvey's AI thematic analysis automatically groups qualitative responses into themes, surfaces the most common patterns, and flags emerging issues before they become churn signals. No manual coding. No spreadsheet gymnastics.

AI Thematic Analysis of Open-Ended Feedback

How SaaS Teams Use BlockSurvey?

  • Product Teams — Feature Validation & Feedback
    Product Teams — Feature Validation & Feedback
    Survey users immediately after they interact with a new feature — in-product, while the experience is fresh. AI adaptive follow-up questions surface what worked, what confused them, and what they expected instead. Ship with confidence. Iterate with evidence. Stop building features users don't want.
  • Growth Teams — Churn & Cancellation Surveys
    Growth Teams — Churn & Cancellation Surveys
    Trigger an AI conversational survey the moment a user cancels or downgrades. Adaptive follow-up questions probe the real reason — pricing, missing feature, switching to a competitor, or a support failure. Churn surveys are the highest-signal data source you have. Most teams ignore them because the response rates are too low. BlockSurvey's conversational format changes that.
  • Customer Success — NPS & CSAT at Scale
    Customer Success — NPS & CSAT at Scale
    Run quarterly NPS surveys across your entire user base. Segment results by plan type, industry, or product usage. AI follow-up questions surface why detractors are unhappy before they churn — and why promoters love you so you can double down. Your CSMs spend time acting on insights, not chasing survey responses.
  • Marketing — CRO & Landing Page Testing
    Marketing — CRO & Landing Page Testing
    Use A/B testing surveys to validate which messaging, value propositions, or CTAs resonate with your target users before committing to a campaign. Show variant A to one group, variant B to another — measure reaction, comprehension, and appeal. Make conversion rate optimization decisions with user signal, not gut feel.
  • UX Research — Usability & Experience Surveys
    UX Research — Usability & Experience Surveys
    Run post-session usability surveys after key product flows — onboarding, checkout, setup, upgrade. BlockSurvey's conversational format reduces the cognitive load of post-task surveys, improving completion and response quality. AI thematic analysis groups qualitative UX feedback into patterns your design team can act on immediately.
  • Customer Success — Onboarding Health Checks
    Customer Success — Onboarding Health Checks
    Survey new users at day 7, day 30, and day 90 of onboarding with automated drip campaigns. AI adaptive questioning identifies where users are getting stuck — before they go quiet and before they churn. Each response is tagged to the user's onboarding stage so you can see exactly where the friction is in your activation flow.

Choose a plan that's right for you

Join 500+ members who use BlockSurvey to protect their respondents' data and privacy.

No monthly limits with our Yearly Plan. All feature quotas credited upfront!
Standard
Unlimited surveys with 6,000 responses/yr
$49
$
39
/mo

Unlimited surveys
6,000 responses per year
AI-powered survey creation
Collect partial responses
Spam prevention
Duplicate response prevention
Skip and display logic
Respondent notifications
Multi-language survey (100+ languages)
Redirect respondents to a web page
Slack, 2+ integrations
Email support within 48h
Premium
Unlimited surveys with 24,000 responses/yr
$99
$
79
/mo

Everything in Standard +
24,000 responses per year
AI follow-up questionnaire
Add your branding
Watermark branding
Create custom links for surveys
Customize survey metadata
Drop off analytics
1 custom domain. e.g., survey.yourdomain.com
Remove BlockSurvey branding
Audience management
Question and answer piping
Google Sheets, 3+ integrations
Email support within 24h
Team
Unlimited surveys with 60,000 responses/yr
$149
$
119
/mo

Everything in Premium +
60,000 responses per year
AI data analysis
AI Data Encoding
NPS, CSAT, and CES
Market Research Questions
Run a campaign
Data lookup / Embedded Data
3 custom domain. e.g., survey.yourdomain.com
GDPR Compliance(DPA Issued)
HIPAA Compliance(BAA Issued)
MS Power BI, Zendesk, 4+ integrations
Email support within 12h
Free Design and Onboarding Session
Enterprise
For organizations to operate with scalability, control, and security.
Let's Talk

Everything in Team +
Unlimited seats
High-volume
Single Sign-On (SAML)
Free migration
Personalized training & onboarding
Priority feature requests
Priority support

What people say

Join 500+ happy customers worldwide who are already using our amazing product.

G2 BadgesG2 BadgesG2 BadgesG2 BadgesG2 Badges

Secure by Design - It's for Everyone

Security isn't an afterthought for us; it's a cornerstone. BlockSurvey meets and exceeds industry-leading standards, including ISO 27001, SOC2, FERPA, HIPAA and GDPR, to keep your data safe.

BlockSurvey is a ISO 27001 certified companyBlockSurvey is a SOC 2 certified companyFERPA CompliantHIPPA-CompliantGDPR Compliant

Frequently asked questions

How does BlockSurvey improve SaaS survey response rates?

BlockSurvey's AI conversational format presents one question at a time and adapts based on each user's answer — making surveys feel like a quick, relevant check-in rather than a form. Shorter perceived length, higher relevance, and a better UX drive significantly higher completion rates compared to traditional survey tools.

Can I embed BlockSurvey surveys inside my SaaS product?

Yes. BlockSurvey surveys can be embedded directly in your product as contextual in-product check-ins — triggered post-feature use, post-onboarding, or at any moment in the user journey. Responses are end-to-end encrypted from submission.

Does BlockSurvey support NPS, CSAT and CES for SaaS?

Yes. BlockSurvey supports NPS, CSAT, and CES question types natively with AI follow-up questions that automatically probe scores for root cause. Track trends over time and segment by user cohort, plan type, or feature usage.

Can I automate survey distribution across my user base?

Yes. BlockSurvey supports bulk email campaigns and drip survey sequences triggered by user milestones — post-onboarding, post-renewal, post-cancellation. Follow-ups go only to non-respondents. No manual outreach. No reminders to users who already responded.

How does BlockSurvey handle open-ended product feedback at scale?

BlockSurvey's AI thematic analysis automatically groups qualitative responses into themes, surfaces the most common patterns, and flags emerging issues. No manual coding required. Your product team gets structured insight from unstructured feedback — without the spreadsheet work.

Is user feedback data kept private and not shared with third parties?

Yes. All survey responses are end-to-end encrypted. No advertising pixels or third-party analytics tools run on BlockSurvey survey pages. Your users' feedback is encrypted from submission to analysis — never accessible to external services or BlockSurvey itself.

Scripts are blocked. This site won’t work properly. If you’re using Brave, click the Shields icon and turn off Block scripts. Otherwise disable your ad blocker for this site.