Catch the Feedback at the Door or Read It on Google

Every customer experience ends in one of two places: your feedback station or your Google reviews. Capture feedback on-site the moment an experience ends, or find out what went wrong from a public review you cannot undo. BlockSurvey's kiosk surveys turn any tablet into a feedback station for retail floors, hotel lobbies, and event venues. No email. No app. No missed moments.

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What On-Site Feedback Gives You That Email Surveys Never Will

Reach Everyone Who Walks In, Not Just Everyone Who Checks Email
Reach Everyone Who Walks In, Not Just Everyone Who Checks Email
10x higher response rate for on-site kiosk surveys versus email surveys. People respond in the moment but ignore the follow-up email, that is a small, self-selecting slice of your audience. An on-site kiosk reaches every person who walks through your door or attends your event. The feedback you collect reflects your actual audience, not just the fraction that responds to email.
Fix the Problem While the Customer Is Still There
Fix the Problem While the Customer Is Still There
88% of consumers read reviews before visiting a business, and a single negative review can drive away 22% of prospective customers. An email survey tells you about a bad experience days after the customer has left and the review is already posted. An on-site kiosk surfaces dissatisfaction while the customer is still in the building. On-site feedback is the only feedback you can still act on.
Capture the Experience at the Moment
Capture the Experience at the Moment
Feedback collected 30 seconds after an experience captures detail, emotion, and specifics that an email response three days later loses entirely. By the time the email arrives, the customer has forgotten the specifics and softened the reaction. On-site kiosk feedback captures the raw, accurate response while it still exists.

How Kiosk Surveys Will Work on BlockSurvey

Step 1: Create Your Survey

Create your survey from scratch, start with a template, or let AI generate it in under a minute. Keep it short for kiosk use: two to four questions get the highest completion at an on-site station. Use rating scales, single-tap multiple choice, and one optional open-ended question for the best kiosk experience.

Step 1: Create Your Survey

Step 2: Enable Kiosk Mode

Turn on Kiosk Mode. BlockSurvey automatically resets the survey after every response, locks respondents into the experience, and protects your survey from accidental navigation. Kiosk mode is on our roadmap. Join the Waitlist to get early access the moment it launches.

Step 2: Enable Kiosk Mode

Step 3: Set Up Your Tablet On-Site

Open the survey on any tablet or touchscreen, mount it at your chosen location, and you are live. Place it at the store exit, the checkout counter, the hotel lobby, or the event registration desk. The survey runs continuously, collecting responses from everyone who stops to tap.

Step 3: Set Up Your Tablet On-Site

Step 4: Collect Responses Online or Offline

Kiosk surveys work with or without an internet connection. If your venue has weak or no Wi-Fi, responses are stored locally on the device and sync automatically when the connection returns. You read results in real time from any device, anywhere, while the kiosk keeps collecting on-site.

Step 4: Collect Responses Online or Offline

Who Uses Kiosk Surveys on BlockSurvey

  • Retail Stores — Exit Feedback That Catches Problems Early
    Retail Stores — Exit Feedback That Catches Problems Early
    A tablet at the store exit captures the shopping experience while it is fresh. Customers rate their visit, flag a stockout, or report a service issue in two taps before they leave. Store managers see negative feedback in real time and can act before the customer gets home and leaves a review. On-site feedback creates a chance to recover the customer before they leave.
  • Hotels and Hospitality — Lobby and Checkout Feedback
    Hotels and Hospitality — Lobby and Checkout Feedback
    A kiosk in the hotel lobby or at checkout collects guest feedback at the moment of departure, when the experience is complete and the memory is sharp. Guests who would never open a follow-up email tap a quick rating on their way out. Hospitality teams catch service issues while the guest relationship can still be repaired.
  • Events and Conferences — On-Floor Attendee Feedback
    Events and Conferences — On-Floor Attendee Feedback
    Email surveys sent after an event reach attendees who have already moved on. A kiosk on the event floor or at the exit captures feedback while attendees are still in the experience. Rate a session, flag a logistics issue, or score the overall event in seconds. Event organizers collect representative feedback before the venue empties.
  • Restaurants and Cafes — Table and Exit Surveys
    Restaurants and Cafes — Table and Exit Surveys
    A small tablet at the counter or by the exit captures the dining experience while the customer is still there. Diners rate the food, the service, and the atmosphere before they leave. Restaurant managers see a low score immediately and can address it with the table that is still seated, rather than reading about it in a review the next morning.
  • Retail Pop-Ups and Trade Shows — Booth Feedback and Lead Capture
    Retail Pop-Ups and Trade Shows — Booth Feedback and Lead Capture
    A kiosk at a pop-up shop or trade show booth collects visitor feedback and captures leads at the same time. Visitors rate the product, share their reaction, and optionally leave a contact detail for follow-up. Every interaction at the booth becomes data, even when staff are busy with other visitors.
  • Public Venues and Attractions — Visitor Experience Surveys
    Public Venues and Attractions — Visitor Experience Surveys
    Museums, parks, attractions, and public venues use exit kiosks to measure visitor satisfaction at scale. A tablet at the exit captures the experience from every visitor type, including those who would never respond to a digital follow-up. Venue operators get continuous, representative feedback on the visitor experience without adding staff.

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Frequently asked questions

What hardware do I need to run a kiosk survey?

Any tablet or touchscreen device works. There is no special hardware requirement. Open your survey in kiosk mode on the tablet, place it on a stand or mount it at your location, and you are live. Most teams use a standard iPad or Android tablet with a basic stand or wall mount.

Do kiosk surveys work without internet?

Yes. Kiosk surveys work offline. If your venue has weak or no Wi-Fi, responses are securely stored on the device and sync automatically to your dashboard when the connection returns. The kiosk keeps collecting responses continuously regardless of connection status.

Does the survey reset automatically between respondents?

Yes. Kiosk mode automatically resets the survey to the start screen after each submission. One respondent completes the survey, the screen resets, and the next person can respond immediately. No staff intervention is needed between responses, so the kiosk runs unattended.

Can respondents navigate away from the survey on a kiosk?

No. Kiosk mode locks the survey to a single screen and prevents respondents from navigating away to other apps or websites on the device. The tablet stays on your survey, collecting responses, until you exit kiosk mode with your credentials.

Are kiosk survey responses anonymous?

Yes. Kiosk surveys can be fully anonymous. Because there is no email or login required, respondents answer without providing any identifying information unless you choose to ask for it. All responses are end-to-end encrypted and accessible only to your account.

Can I see kiosk results in real time?

Yes. As responses are collected on-site, they appear in your results dashboard in real time, accessible from any device anywhere. Managers can monitor responses in real time while the kiosk continues collecting feedback.
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