Good customer experience is not rocket science
When it comes to customer service, it’s important to remember that the customer is always right.
Build empathy with your customers
Seek closeness with customers with emphatic service to build an incredible customer experience.

Improve customer loyalty
Provide excellent customer service, and offer incentives to customers for their continued business.

Walk a mile in customers’ shoes
Try to see things from the customer’s perspective and understand what they want and need. This will help you to provide them with the best possible experience.

How BlockSurvey can help you gather
feedback from customers
We are so excited and proud of our product. It's really easy to create a
survey with our awesome product.
Positive experience
Create a positive customer experience that is crucial to the success of your business.
Loyal customer
A happy customer is one who is likely to become a loyal customer, who can help you boost revenue.
Word-of-mouth marketing
Make your customer promote your business for you through word-of-mouth marketing.
Customer impact
Create and obsess over a great customer experience to make a profound customer impact.
Improve brand awareness
Customers are your best resource for growing your brand awareness. It's so important to make customers want to continue doing business with you.
Customer satisfaction
Using customer satisfaction surveys on a regular basis creates meaningful moments throughout the customer journey.
Net Promoter Survey
NPS measures how likely your customers are to promote you to their friends, family, and colleagues based on their experiences with your company.
Personalized video
Add videos to your survey to add context to the survey and show customers why their feedback is so valued.
What people say
Join 10,000 happy customers worldwide who are already using our amazing product.



Our well thought out use-cases help you get started
We provide a comprehensive set of templates for your customer services and products,
making it easier for you to start a customer experience.
Frequently asked questions
What is customer experience management?
Customer experience management is a fundamental component of a customer-first strategy because it demonstrates a clear investment in customer needs. By monitoring and enhancing different touchpoints along the customer journey, your company will consistently bring more value to users.
What is a customer-first strategy?
A customer-first strategy is also a data-driven strategy. In order to constantly improve the customer experience, your company must be constantly experimenting with new ideas and solutions.
How to make a great customer experience?
To make a great customer experience, make a customer journey map, create buyer personas, establish a positive connection with customers, ask for and act on feedback, create helpful content, and build a community.
What are the benefits of using BlockSurvey?
Your users can share answers, not identities. Customers can go anonymous while answering. Customer response is safe and secure. Modern design system to make the survey design and taking enjoyable. Advanced Analytics helps you to gather insights in zero time.
Does BlockSurvey work on both web and mobile?
Yes. BlockSurvey is a Web App and works fine on any modern browser and it is device agnostic.
How BlockSurvey help in enhancing customer experience?
Any customer insight data you collect through BlockSurvey is end-to-end encrypted. It protects the identity of the customer immaterial of the type of questions they answer. The customers are safe while you are trying to improve the customer experience.
Do you have built-in surveys to improve the customer experience?
Your users can share answers, not identities. They can go anonymous while answering. User data is safe and secure. Only users can unlock it to read it. Modern Design System to make the survey design and taking enjoyable. Advanced Analytics helps you to gather insights in zero time.
Does BlockSurvey work on both web and mobile?
Yes. BlockSurvey is a Web App and works fine on any modern browser and it is device agnostic.
How BlockSurvey help in enhancing the product experience?
Any product-related data you collect through BlockSurvey is end-to-end encrypted. It protects the identity of the respondents immaterial of the type of questions they answer. The respondents are safe while you are trying to improve the product experience.
Do you have built-in surveys to improve the product experience?
Experts from BlockSurvey have created templates related to the product experience. You can select a template and start using that to collect data, derive insights, and take action to improve the experience your product offers.
Do you store any data about my usage or run analytics?
No, we take data privacy very seriously. There are no trackers, cookies, or fingerprinting done. And we store no application or user data.
Join 500+ users across 50+ countries using BlockSurvey
- StandardUnlimited forms/surveys with 1,000 responses/mo$25/ monthBilled monthlyUp to 1,000 responses/moUp to 25,000 AI credits/moLogic Jumps, Skip LogicVariables and AssignmentsQuestion and Answer PipingCustom Feedback
- PremiumUnlimited forms/surveys with 5,000 responses/mo$45/ monthBilled monthlyEverything in Standard +Up to 5,000 responses/moUp to 50,000 AI credits/moRemove BlockSurvey brandingBuy Custom Domain(Add On)
- TeamUnlimited forms/surveys with 30,000 responses/mo$65/ monthBilled monthlyEverything in Premium +Up to 30,000 responses/moUp to 100,000 AI credits/moUp to 3 custom domains. e.g., survey.abc.comTeam workspace
See how other companies are improving
their customer experience
10 Best Net Promoter Score(NPS) question examples
How to Ask Net Promoter Score(NPS) Question, 10 best net promoter score(NPS) questions examples, NPS examples.How to improve the Net Promoter Score(NPS) survey response rate?
Net Promoter Score survey is used to measure customer loyalty towards a brand/product. Here we provide tips to improve NPS survey response rates.Net Promoter Score Example
On a scale of 0 to 10 - how likely are you to recommend this company’s product or service to a friend or a colleague?Net Promoter Score(NPS) - FAQ
Net Promoter Score(NPS) is a great metric for measuring customer loyalty, but it is also a more complex metric to use. Here are few faqs on NPS.NPS Benchmarks: To help you understand customer loyalty
Net Promoter Score(NPS) is a metric to measure customer loyalty. NPS benchmarks are the average NPS of the industry's top brand.What is Net Promoter Score?
Net promoter score is a simple way to measure how likely people are to recommend a company or product to others.Why you should customize the NPS follow-up question?
NPS is the best way to measure customer loyalty, NPS follow-up question is the best way to increase the response rate and get the exact customer feedback.Customer Effort Score Calculator
Customer Effort Score (CES) is the measure of effort customers have to put into a certain interaction for any product and services with the company.Customer Satisfaction Score Calculator
Customer satisfaction helps to measure the satisfaction level of the customers, whether to meet or exceed your buyers’ expectations.Net Promoter Score Calculator
Net Promoter Score (NPS) is a metric that is used as a measure of customer experience (CX) and correlates with company revenue growth.