Customer Satisfaction Score

Find how satisfied your customers

Questions for Customer Satisfaction Score

1.

How would you rate the [support/onboarding/product/etc] experience?

The answer should be a single choice:
  1. Good
  2. Bad
2.

What is the main reason for the above answer?

The answer should be a text input.
3.

Is there anything you'd like to add? We love feedback. 

The answer should be a text input.

Customer Satisfaction Score FAQ

What is the customer satisfaction score?
+

It is a metric used to measure a customer's satisfaction with either a specific interaction or with the overall experience.

What is the average customer satisfaction score?
+

In all companies, small and large, the average customer satisfaction (CSAT) is 15%.

What is the customer score satisfaction formula?
+

The formula to calculate CSAT is (The total number of satisfied customers - who rated 4,5) ÷ (Number of total responses) x 100 = Percentage of satisfied customers.

What are the advantages of customer satisfaction scores?
+

The customer satisfaction scores give actionable insights into the needs, wants, and requirements of your customers. It helps in increasing the quality which also attracts new customers.

Loved by people at home
and at work

“BlockSurvey is a simple, effective, and scalable tool for creating surveys for leadership and learning assessment. It's one of this year's best buying choices. Each month, it keeps improving and strives to serve its customers needs.”
Nelson Emilio
Personal Branding Strategist
“I use BlockSurvey to get feedback about all my activities and events. It is really easy to get started and create my first surveys! Then I could see how easy it was to share them. Now I am thinking to use BlockSurvey also within my creative process as an author in order to listen and engage with my audience, knowing that anonymity provides the most sincere and reliable answers.”
Georgina García-Mauriño
Author & Designer
BlockSurvey social proof
G2 Crowd
4.8 Star Rating
BlockSurvey social proof
Dapp.com
Editor's choice
BlockSurvey social proof
Capterra
4.9 Star Rating

What's next? Try out templates like
Customer Satisfaction Score

500+ Templates, 50+ Integrations