Customer Satisfaction Score

Find how satisfied your customers

1 minute to complete


Any customer can fill out this form.


Questions for Customer Satisfaction Score



How would you rate the [support/onboarding/product/etc] experience?

The answer should be a single choice:
  1. Good
  2. Bad

What is the main reason for the above answer?

The answer should be a text input.

Is there anything you'd like to add? We love feedback. 

The answer should be a text input.

Ideas Similar to Customer Satisfaction Score

  • Customer Effort Score
  • Customer Loyalty Score
  • Customer Satisfaction Rating

Here are some FAQs and additional information
Customer Satisfaction Score

What is the customer satisfaction score?

It is a metric used to measure a customer's satisfaction with either a specific interaction or with the overall experience.

What is the average customer satisfaction score?

In all companies, small and large, the average customer satisfaction (CSAT) is 15%.

What is the customer score satisfaction formula?

The formula to calculate CSAT is (The total number of satisfied customers - who rated 4,5) ÷ (Number of total responses) x 100 = Percentage of satisfied customers.

What are the advantages of customer satisfaction scores?

The customer satisfaction scores give actionable insights into the needs, wants, and requirements of your customers. It helps in increasing the quality which also attracts new customers.

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