A Customer Feedback Program is a system you create in a business to collect customer feedback repeatedly in a certain period, analyze the data, and implement the changes accordingly in your current business module. When you talk about customers in general, you are going to handle a diverse range of people. They may be diversified demographic factors, or by the lifestyle, each customer is unique. So a centralized Customer Feedback Program to collect the voices of the customers is crucial to a successful business. A happy and satisfied customer will spread good things about your product. This word-of-mouth advertising works better than any other form of your marketing pitching. Nowadays recommendation is one of the main factors that influence people to make the purchase.