customer suggestion box template

The customer suggestion box is a tool designed to gather feedback, ideas, or comments from customers to improve services or products. It usually consists of fields for the customer's name, and contact information, and a section for their suggestion or feedback. It is an essential part of customer service, allowing businesses to understand their customers' needs, preferences, and areas of dissatisfaction. Consequently, it aids in enhancing the overall customer experience and satisfaction levels.

3 minutes to complete


Any customer who has made a purchase or used the services of the company is eligible to complete the customer suggestion box template. They should be able to provide constructive feedback, suggestions for improvement, and their personal experiences regarding the company's products or services.

Questions for customer suggestion box template

Instructions to use customer suggestion box template

  • Include your company logo at the top for recognition.
  • Write a brief introduction, thanking customers for their suggestions.
  • Create fields for customer's name and contact details.
  • Make a large, clear space for suggestions or comments.
  • Add a rating scale to measure satisfaction levels.
  • Provide a submission or drop-off instruction.
  • Lastly, review the template for clarity and ease of use.



What is your overall satisfaction with our products/services?

The answer should be a rating.

What improvements would you suggest for our products/services?

The answer should be a text input.

Are there any products/services you would like us to offer in the future?

The answer should be a text input.

How would you rate our customer service?

The answer should be a rating.

What changes would you suggest to improve our customer service?

The answer should be a text input.

How likely are you to recommend our products/services to others?

The answer should be a rating.

What do you like most about our products/services?

The answer should be a multiple choice:
  1. Quality of the product/service
  2. Affordability of the product/service
  3. Variety of products/services offered
  4. Customer service and support
  5. Ease of use of the product/service
  6. Innovative features of the product/service
  7. Reliability of the product/service
  8. Speed of service delivery
  9. Product/service meets my needs
  10. Product/service exceeds my expectations

What do you like least about our products/services?

The answer should be a multiple choice:
  1. Quality of the product/service
  2. Price of the product/service
  3. Customer service
  4. Variety of products/services
  5. Availability of the product/service
  6. Delivery time
  7. Packaging of the product
  8. Ease of use of the product/service
  9. Product/Service not meeting expectations
  10. Lack of innovation in products/services

How can we make your experience with us better?

The answer should be a text input.

Do you have any other comments, questions, or concerns?

The answer should be a text input.

Forms Similar to customer suggestion box template

  • "Step-by-Step Guide to a Customer Feedback Form Template"
  • "Sequentially Numbered Customer Suggestion Form Designs"
  • "Numerical Layout for Customer Comment Box Templates"
  • "Creating a Numbered Customer Proposal Box Template"
  • "Guide to Numbered Customer Complaint Box Templates"
  • "Designing a Customer Feedback Form with Sequential Numbering"

Here are some FAQs and additional information
customer suggestion box template

What is a customer suggestion box?

Customer suggestion box is a structured format that customers can use to provide feedback, recommendations, or ideas about a product or service.

Why is a customer suggestion box template important?

This template helps in collecting valuable feedback from customers, which can be used to improve products and services, enhance customer satisfaction, and ultimately boost business growth.

Q: How does a customer suggestion box work?

Customers write their comments, feedback, or suggestions on the template provided and place it in the suggestion box. The business then reviews these suggestions for potential implementation.

Can the feedback from a customer suggestion box be used to improve customer service?

Yes, customer feedback can provide insight into areas where customer service may be lacking, allowing the business to make necessary improvements.

How often should a business review the feedback in the suggestion box?

This would depend on the volume of feedback received, but a general rule of thumb would be to review it weekly or monthly.

Want to use this template?

Loved by people at home
and at work

“BlockSurvey is a simple, effective, and scalable tool for creating surveys for leadership and learning assessment. It's one of this year's best buying choices. Each month, it keeps improving and strives to serve its customers needs.”
Nelson Emilio
Personal Branding Strategist
“I use BlockSurvey to get feedback about all my activities and events. It is really easy to get started and create my first surveys! Then I could see how easy it was to share them. Now I am thinking to use BlockSurvey also within my creative process as an author in order to listen and engage with my audience, knowing that anonymity provides the most sincere and reliable answers.”
Georgina García-Mauriño
Author & Designer
BlockSurvey social proof
G2 Crowd
4.8 Star Rating
BlockSurvey social proof
Editor's choice
BlockSurvey social proof
4.9 Star Rating

What's next? Try out templates like
customer suggestion box template

1000+ Templates, 50+ Categories

Want to create secure online forms and surveys?

Join BlockSurvey.

About Us

BlockSurvey is a privacy-focused platform for collecting data through forms, surveys, assessments, and quizzes. The data collection is end-to-end encrypted, and it ensures complete privacy of your audience from Big Tech. With an array of ready to use templates, it is tailored for the needs of businesses and individuals from Web 3, HR, Mental Health, Sexual Health, Activism and many sensitive areas where data collection needs protection.