Customer Effort Score CES Form

Note: This is your copy. Do what you'd like with it (edit, send it around, etc.) Also, remove this description and write your own. Good luck measuring CES and customer satisfaction! Credits: Hubspot

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Questions for Customer Effort Score CES Form

1.

Overall, how easy was it to solve your problem with us today?

The answer should be a rating.
2.

Any additional feedback?

The answer should be a text input.

Similar Ideas

  • Net Promoter Score (NPS) Form
  • Customer Satisfaction Score (CSAT) Form
  • Customer Engagement Score (CES) Form

Here are some FAQs and additional information
on
Customer Effort Score CES Form

What is the customer effort score?

Customer Effort Score (CES) is a single-item metric that involves a customer's measures to get an issue resolved, to reach out to the buyer, etc.

How is the customer effort score calculated?

The CES score is calculated by finding the average among all responses. It is calculated by the given formula; (Total sum of responses) ÷ (Number of responses) = CES score.

What is the customer effort score scale?

The ideal Customer Effort Score ranges from 0-100. Your CES derived is the total number of customers who agree that their interaction was easily divided by the number of responses recorded. For example, if 55 customers out of 100 rated you 5, 6, or 7 on the 7-point scale, your CES would be 55.

Why is customer effort score important?

In order to measure customer service effectively, the Customer Effort Score is used. As opposed to asking customers to share feedback or rate their experiences, CES focuses on the entire process customers have to go through when seeking assistance. And thus, this is important for the overall growth of the organization.

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