2 minutes
In order to be eligible to fill out the survey, customers must have made a purchase at the store within the past three months.
On a scale of 1 to 5 where 1 represents “Extremely Dissatisfied” and 5 represents “Extremely Satisfied,” how would you rate your level of overall satisfaction with [Company Name]?
How likely are you to recommend [Company Name] to a friend or relative?
How likely are you to repurchase products and services from [Company Name]?
In total, how long have you been a customer of [Company Name]?
I believe [Company Name] deserves my loyalty
Please rate your level of agreement with the following statements (10-1 scale with 10 being completely agree, 5being neutral, and 1 being completely disagree):
Over the past year, my loyalty to [Company Name] has grown stronger
Please rate your level of agreement with the following statements (10-1 scale with 10 being completely agree, 5being neutral, and 1 being completely disagree):
[Company Name] values people and relationships ahead of short-term goals
Please rate your level of agreement with the following statements (10-1 scale with 10 being completely agree, 5being neutral, and 1 being completely disagree):