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This survey is open to all online shopping customers.
How often do you shop online?
How satisfied are you with your overall online shopping experience?
How easy is it to find what you are looking for when shopping online?
How often do you encounter problems when shopping online?
How satisfied are you with the customer service you have received when shopping online?
How likely are you to recommend online shopping to others?
How likely are you to continue shopping online in the future?
What is the primary reason you shop online?
What is the primary reason you do not shop online?
Kindly provide any additional feedback about your online shopping experience here.