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Online shopping experience survey

An online shopping experience survey is used by online retailers to collect feedback from customers about their shopping experience. The survey covers a variety of topics such as customer satisfaction, ease of use, and overall experience. It is an important tool for online retailers to gauge customer satisfaction and improve the customer experience.

1 minute to complete

Eligibility

This survey is open to all online shopping customers.

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Questions for Online shopping experience survey

Questions

1.

How often do you shop online?

The answer should be a single choice:
  1. Everyday
  2. A few times a week
  3. About once a week
  4. A few times a month
  5. Once a month
  6. Less than once a month
2.

How satisfied are you with your overall online shopping experience?

The answer should be a single choice:
  1. Not at all satisfied
  2. Slightly satisfied
  3. Moderately satisfied
  4. Very satisfied
  5. Completely satisfied
3.

How easy is it to find what you are looking for when shopping online?

The answer should be a single choice:
  1. Very difficult
  2. Difficult
  3. Neutral
  4. Easy
  5. Very easy
4.

How often do you encounter problems when shopping online?

The answer should be a single choice:
  1. Everyday
  2. A few times a week
  3. About once a week
  4. A few times a month
  5. Once a month
  6. Less than once a month
5.

How satisfied are you with the customer service you have received when shopping online?

The answer should be a single choice:
  1. Not at all satisfied
  2. Slightly satisfied
  3. Moderately satisfied
  4. Very satisfied
  5. Completely satisfied
6.

How likely are you to recommend online shopping to others?

The answer should be a single choice:
  1. Extremely unlikely
  2. Unlikely
  3. Neutral
  4. Likely
  5. Extremely likely
7.

How likely are you to continue shopping online in the future?

The answer should be a single choice:
  1. Extremely unlikely
  2. Unlikely
  3. Neutral
  4. Likely
  5. Extremely likely
8.

What is the primary reason you shop online?

The answer should be a single choice:
  1. Huge selection
  2. Convenience
  3. Better prices
  4. No crowd
  5. Easy checkout process
  6. Other
9.

What is the primary reason you do not shop online?

The answer should be a single choice:
  1. Need product right away
  2. Need to talk with real person
  3. Cannot try things
  4. Enjoy getting out
  5. Cannot afford it
  6. Other
10.

Kindly provide any additional feedback about your online shopping experience here.

The answer should be a text input.

Surveys Similar to Online shopping experience survey

  • Customer satisfaction survey
  • Online shopping survey
  • Product satisfaction survey
  • Website satisfaction survey
  • eCommerce satisfaction survey

Here are some FAQs and additional information
on Online shopping experience survey

What is the purpose of an online shopping experience survey?

The purpose of an online shopping experience survey is to collect feedback from customers about their recent online shopping experiences. This feedback can be used to improve the overall online shopping experience for future customers.

What types of questions are asked in an online shopping experience survey?

Questions that are typically asked in an online shopping experience survey include questions about the customer's overall satisfaction with their recent online shopping experience, the ease of use of the online shopping website, the variety of products available, and the shipping and delivery process.

How long does it take to complete an online shopping experience survey?

Most online shopping experience surveys can be completed in less than five minutes.

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