undefined
HomeAll templatescustomer experienceonline shopping experience survey

Online shopping experience survey

An online shopping experience survey is used by online retailers to collect feedback from customers about their shopping experience. The survey covers a variety of topics such as customer satisfaction, ease of use, and overall experience. It is an important tool for online retailers to gauge customer satisfaction and improve the customer experience.

Time to complete

1 minute

Eligibility

This survey is open to all online shopping customers.

undefined

Questions for Online shopping experience survey

1.

How often do you shop online?

The answer should be a single choice:
  1. Everyday
  2. A few times a week
  3. About once a week
  4. A few times a month
  5. Once a month
  6. Less than once a month
2.

How satisfied are you with your overall online shopping experience?

The answer should be a single choice:
  1. Not at all satisfied
  2. Slightly satisfied
  3. Moderately satisfied
  4. Very satisfied
  5. Completely satisfied
3.

How easy is it to find what you are looking for when shopping online?

The answer should be a single choice:
  1. Very difficult
  2. Difficult
  3. Neutral
  4. Easy
  5. Very easy
4.

How often do you encounter problems when shopping online?

The answer should be a single choice:
  1. Everyday
  2. A few times a week
  3. About once a week
  4. A few times a month
  5. Once a month
  6. Less than once a month
5.

How satisfied are you with the customer service you have received when shopping online?

The answer should be a single choice:
  1. Not at all satisfied
  2. Slightly satisfied
  3. Moderately satisfied
  4. Very satisfied
  5. Completely satisfied
6.

How likely are you to recommend online shopping to others?

The answer should be a single choice:
  1. Extremely unlikely
  2. Unlikely
  3. Neutral
  4. Likely
  5. Extremely likely
7.

How likely are you to continue shopping online in the future?

The answer should be a single choice:
  1. Extremely unlikely
  2. Unlikely
  3. Neutral
  4. Likely
  5. Extremely likely
8.

What is the primary reason you shop online?

The answer should be a single choice:
  1. Huge selection
  2. Convenience
  3. Better prices
  4. No crowd
  5. Easy checkout process
  6. Other
9.

What is the primary reason you do not shop online?

The answer should be a single choice:
  1. Need product right away
  2. Need to talk with real person
  3. Cannot try things
  4. Enjoy getting out
  5. Cannot afford it
  6. Other
10.

Kindly provide any additional feedback about your online shopping experience here.

The answer should be a text input.

Similar Ideas

  • Customer satisfaction survey
  • Online shopping survey
  • Product satisfaction survey
  • Website satisfaction survey
  • eCommerce satisfaction survey

Here are some FAQs and additional information
on Online shopping experience survey

What is the purpose of an online shopping experience survey?

The purpose of an online shopping experience survey is to collect feedback from customers about their recent online shopping experiences. This feedback can be used to improve the overall online shopping experience for future customers.

What types of questions are asked in an online shopping experience survey?

Questions that are typically asked in an online shopping experience survey include questions about the customer's overall satisfaction with their recent online shopping experience, the ease of use of the online shopping website, the variety of products available, and the shipping and delivery process.

How long does it take to complete an online shopping experience survey?

Most online shopping experience surveys can be completed in less than five minutes.

Want to use this template?

Loved by people at home
and at work

undefined
“BlockSurvey is a simple, effective, and scalable tool for creating surveys for leadership and learning assessment. It's one of this year's best buying choices. Each month, it keeps improving and strives to serve its customers needs.”
Nelson Emilio
Personal Branding Strategist
undefined
“I use BlockSurvey to get feedback about all my activities and events. It is really easy to get started and create my first surveys! Then I could see how easy it was to share them. Now I am thinking to use BlockSurvey also within my creative process as an author in order to listen and engage with my audience, knowing that anonymity provides the most sincere and reliable answers.”
Georgina García-Mauriño
Author & Designer
BlockSurvey social proof
G2 Crowd
4.8 Star Rating
BlockSurvey social proof
Dapp.com
Editor's choice
BlockSurvey social proof
Capterra
4.9 Star Rating

What's next? Try out templates like
Online shopping experience survey

1000+ Templates, 50+ Categories

Explore more
undefined
Retail Customer Experience Survey
Retail Customer Experience Survey is a survey that is used to collect feedback from customers about their recent shopping experiences. It is used to identify areas where the company can improve its customer service and the overall shopping experience.
undefined
Customer Attitude Survey
A customer attitude survey is used to measure how customers feel about a company or product. It can be used to gauge customer satisfaction, identify areas of improvement, and track changes over time. The survey should be designed to collect both quantitative and qualitative data.
undefined
Retail shopping survey
This Retail shopping survey is designed to collect feedback from retail shoppers about their recent shopping experience. The survey questions ask about the respondent's satisfaction with various aspects of the shopping experience, including the store layout, product selection, and customer service. The survey also asks shoppers to rate the overall value of their shopping experience.
undefined
Grocery shopping survey
The Grocery Shopping Survey is a short, five-minute survey that asks respondents about their grocery shopping habits. The survey includes questions about how often respondents shop for groceries, what types of groceries they purchase, and how much they spend on groceries each month. The survey also asks respondents to rate their satisfaction with their current grocery store and to provide suggestions for improving the grocery shopping experience.
undefined
Online shopping registration form
This online shopping registration form allows customers to register for an account on your website. They can provide their personal information, contact details, and preferences. The form also allows them to choose a username and password.
undefined
Shopping habits survey
This survey is designed to collect data about people's shopping habits. The survey will ask questions about how often people shop, what they purchase, and how they feel about shopping. The survey should take no more than 5 minutes to complete.
undefined
Shopping cart abandonment survey
A shopping cart abandonment survey is a research tool used to collect data on why consumers abandon their online shopping carts. It is typically used by e-commerce businesses to identify areas of improvement on their websites and improve the overall customer experience.
undefined
Online shopping experience survey
An online shopping experience survey is used by online retailers to collect feedback from customers about their shopping experience. The survey covers a variety of topics such as customer satisfaction, ease of use, and overall experience. It is an important tool for online retailers to gauge customer satisfaction and improve the customer experience.
undefined
Online grocery shopping survey
How do you feel about online grocery shopping? We want to know how you feel about online grocery shopping. Do you think it's convenient? Do you think it was expensive? Do you miss the feeling of exploring the physical store? Tell us what you think in this survey!
undefined
Shopping mall survey
The Shopping mall survey is a type of customer satisfaction survey that is typically conducted by businesses in order to gauge customer satisfaction levels with their products or services. This survey can be used to identify areas where the business can improve in order to better meet customer needs and expectations.
undefined
Shopping cart form
A shopping cart form is an online form that allows customers to select and purchase items from a website. The form typically includes fields for the customer's name, shipping address, and payment information.
undefined
Holiday shopping survey
This is a survey about holiday shopping habits. The survey asks questions about how often people shop during the holidays, what they spend their money on, and how they feel about holiday shopping.
undefined
Mystery shopping form
Mystery shopping is a popular research method used to measure the quality of service or compliance with regulatory standards. Businesses use mystery shopping to measure the quality of service their employees provide to customers.
undefined
Online shopping survey
The online shopping survey is a short questionnaire that is used to collect data about people's shopping habits.
undefined
Customer Evaluation Form
The Customer Evaluation Form is a way for businesses to collect feedback from their customers. This form can be used to evaluate customer satisfaction, gauge customer loyalty, and identify areas for improvement.
undefined
Consumer rights survey
The Consumer Rights Survey is a survey that asks consumers about their experiences with a variety of consumer rights issues.
undefined
Retention Survey Template
Ask customers why are they are cancelling.
undefined
Customer Feedback Form
Thank you for taking the time to provide feedback. We appreciate hearing from you and will review comments carefully. Best used as a widget.
undefined
Customer Effort Score CES Form
Note: This is your copy. Do what you'd like with it (edit, send it around, etc.) Also, remove this description and write your own. Good luck measuring CES and customer satisfaction! Credits: Hubspot
undefined
Resort Survey Questionnaire
A resort survey questionnaire is a vital document for both the resort and its guests. These surveys should be carried out at least once after each season, and twice if the season is particularly busy.
undefined
Beneficiary nomination form
Use this template to collect preferred beneficiary(ies) for death benefit.
undefined
Client intake form
A sample intake template. Can be used for onboarding customers and clients with discovery questions to achieve a deeper understanding.
undefined
Point of conversion Survey
Survey post the buying is complete. Find out the customer experience.
undefined
Customer Satisfaction Score
Find how satisfied your customers
undefined
Delivery Satisfaction Form
We welcome your comments and suggestions on our recent delivery.
undefined
CSAT Survey Template
Note: This is your copy. Do what you'd like with it (edit, send it around, etc.) Also, remove this description and write your own. Good luck measuring CSAT and customer satisfaction & loyalty! Credits: Hubspot
undefined
Transportation Customer Service Survey
The transportation customer service survey questions will help you assess if your customers have had a positive experience with your transportation company. The survey includes answers to overall satisfaction, vehicle cleanliness, driver courtesy and appearance, and fare information and pricing.
undefined
Idea Brainstorming Questionnaire
The Idea Brainstorming Questionnaire is a tool that can help you generate new ideas for your business. It can also help you assess which ideas are worth pursuing and which ones are not.
undefined
Sales discovery questionnaire
Questions to ask prospects before discovery call
undefined
Beauty salon customer satisfaction survey
Like it or not, customer satisfaction surveys can directly affect your business. Here are few questions you need to ask yourself in order to get the most information out of your beauty salon customer's feedback.
undefined
Sample questionnaire for hotel guests
A hospitality questionnaire is a straightforward way to collect responses from hotel guests. It is a quick and easy technique to learn about a customer's degree of comfort and happiness in a hotel. The outcomes from this can be used to improve the services or amenities provided by the hotel management.
undefined
Client onboarding survey
On board a new customer, but you can do things to streamline the experience and to ensure the commitment is correct. Ask them what are their needs and goals.
undefined
NPS Net Promoter Score Survey
Find out if the customers will promote you for your growth
undefined
Technical Support Request Form
A basic template to collect support requests form customers.
undefined
Customer Effort Score CES
Find out how easy was it for the customer to get the problem solved
undefined
Customer Service Feedback Form
Thank you for using our service. We value all of our customers and strive to meet everyone's needs.
undefined
Net Promoter Score Scale
Note: This is your copy. Do what you'd like with it (edit, send it around, etc.) Also, remove this description and write your own. Good luck measuring NPS and customer satisfaction & loyalty!
undefined
Open Ended Customer Satisfaction Survey Template
Note: This is your copy. Do what you'd like with it (edit, send it around, etc.) Also, remove this description and write your own. You can learn so much from asking your customers open ended questions. These questions are useful and popular, but you can always edit them to reflect your goals. Don't feel like you have to keep everything in place. These are just suggestions from experience. Also, asking these long form questions is more difficult to get responses because it takes some effort. You might want to try incentivizing people with a discount code or coupon. Credits: Hubspot
undefined
Customer Feedback Poll
Customer Feedback Poll is the easiest way to find, create and send customer satisfaction/dissatisfaction surveys to your clients or customers. Because nothing beats a real conversation!
undefined
Customer Loyalty Survey
Loyalty is all about building trust over time. Successful businesses take care of their customers and go above and beyond to impress them. How do you know how your customers perceive your business? A customer loyalty survey is an important factor in running an effective marketing campaign.
undefined
Want better customer feedback?
Ask better questions to get better customer feedback. Use this template as a guidance to create better questions for your surveys.

Want to create secure online forms and surveys?

Join BlockSurvey.

SHARE