Net Promoter Score Scale

Note: This is your copy. Do what you'd like with it (edit, send it around, etc.) Also, remove this description and write your own. Good luck measuring NPS and customer satisfaction & loyalty!

Time to complete

1 minute

Eligibility

There are no specific eligibility requirements to fill out a Net Promoter Score Scale.

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Questions for Net Promoter Score Scale

1.

How likely are you to recommend us to a friend or colleague?

The answer should be a rating.
2.

What is the most important reason for your score?

The answer should be a text input.

Similar Ideas

  • Customer Satisfaction Score
  • Customer Engagement Score
  • Customer Loyalty Score
  • Customer Retention Score
  • Customer Effort Score

Here are some FAQs and additional information
on
Net Promoter Score Scale

What is a net promoter score?

It is a market research metric to identify how likely your customer would recommend your product or service to others.

What can be measured using a net promoter score?

Using Net promoter score, you can collect customer feedback. It is often used as a tool to identify customer loyalty on how likely they are to recommend your product or service to others.

Why is the net promoter score important?

NPS helps identify the problem areas that require improvement and helps monitor loyal trends.

What is a good net promoter score?

Above 50 is termed as a good net promoter score.

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