Net Promoter Score Scale

Note: This is your copy. Do what you'd like with it (edit, send it around, etc.) Also, remove this description and write your own. Good luck measuring NPS and customer satisfaction & loyalty!

Questions for Net Promoter Score Scale

1.

How likely are you to recommend us to a friend or colleague?

The answer should be a rating.
2.

What is the most important reason for your score?

The answer should be a text input.

Net Promoter Score Scale FAQ

What is a net promoter score?
+

It is a market research metric to identify how likely your customer would recommend your product or service to others.

What can be measured using a net promoter score?
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Using Net promoter score, you can collect customer feedback. It is often used as a tool to identify customer loyalty on how likely they are to recommend your product or service to others.

Why is the net promoter score important?
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NPS helps identify the problem areas that require improvement and helps monitor loyal trends.

What is a good net promoter score?
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Above 50 is termed as a good net promoter score.

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