Consumer rights survey

The Consumer Rights Survey is a survey that asks consumers about their experiences with a variety of consumer rights issues.

Eligibility

To take the Consumer Rights Survey, you must be a legal resident at least 18 years old.

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Questions for Consumer rights survey

1.

What do you think are the most important consumer rights?

The answer should be a text input.
2.

What do you think are the most important responsibilities of consumers?

The answer should be a text input.
3.

What do you think are the most important ways to protect consumer rights?

The answer should be a text input.
4.

What do you think are the most important ways to ensure responsible consumer behaviour?

The answer should be a text input.

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Here are some FAQs and additional information
on
Consumer rights survey

How will I choose the businesses to survey?

You survey a variety of businesses in order to get a cross-section of responses. You select businesses that we thought would be representative of different industries and that would have different levels of customer service.

What should I ask them?

You ask businesses a series of questions about their customer service policies and procedures. You also ask them about their policies on refund, exchange, and return.

What things can I find out?

You will find that most businesses have customer service policies and procedures in place. However, there is room for improvement in many areas. For example, some businesses do not have clear policies on refund, exchange, and return. In addition, some businesses do not have clear procedures for handling customer complaints.

What will my recommendations be like?

You can recommend that businesses review their customer service policies and procedures. They should also make sure that their policies are clear and easy.

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