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Library Satisfaction Survey

The Library Satisfaction Survey measures how well campus libraries support academic and research needs. It assesses collections, digital access, study spaces, staff assistance, and overall usability. Insights from students and faculty guide improvements in services, technology, and resource availability.

3 minutes to complete

Eligibility

All students currently enrolled in a university or college with access to the library facilities are eligible to complete the Library Satisfaction Survey. Participants must be able to provide feedback on their experiences and opinions related to library services, resources, and overall satisfaction with the library.

Questions for Library Satisfaction Survey

Questions

1.

How often do you visit the library?

The answer should be a single choice:
  1. Daily
  2. Weekly
  3. Monthly
  4. Once a semester
  5. Yearly
  6. Less than once per year
  7. Never
2.

What activities do you usually do in the library? (Check all that apply)

The answer should be a multiple choice:
  1. Work or study by myself
  2. Work or study with a group
  3. Use library printers/scanners
  4. Use Learning Commons services
  5. Attend a class or workshop
  6. Look for books or other library materials
  7. Use library computers
  8. Attend library events
  9. Meet with library staff
3.

How satisfied are you with the resources in the library?

The answer should be a single (or) multiple choice by row and column:
Availability of books and print journals.
Availability of e-books and online journals.
Access to databases and research tools.
Availability of course reserve materials.
Availability of multimedia resources
Very dissatisfied
Slightly dissatisfied
Neutral
Slightly satisfied
Very Satisfied
4.

How would you rate the following aspects of the library space overall?

The answer should be a single (or) multiple choice by row and column:
Cleanliness
Lighting
Ease of identifying service points
Signage
Volume levels in quiet space
Volume levels in talk zones
Sense of safety
Welcoming and comfortable environment
Excellent
Good
Fair
Poor
Very Poor
5.

How would you rate the amount of the following technology in the library?

The answer should be a single (or) multiple choice by row and column:
Computers
Large monitors for collaborative work
Computer monitors for individual device use
Outlets and charging stations
Communication technology
Technology for creating materials
Technology to view or use materials
Excellent
Good
Fair
Poor
Very Poor
Not Applicable
6.

What technology would help you work more effectively in the library? (Check all that apply)

The answer should be a multiple choice:
  1. In-person technical support
  2. More computers
  3. Larger monitors
  4. More outlets
  5. Communication technology (e.g., video conferencing)
7.

How satisfied are you with the library’s hours?

The answer should be a single choice:
  1. Very satisfied
  2. Moderately satisfied
  3. Neutral
  4. Moderately dissatisfied
  5. Very dissatisfied
8.

Where else do you study besides the library? (Check all that apply)

The answer should be a multiple choice:
  1. Off campus
  2. Student center or campus building
  3. Dorms or campus apartments
  4. Nearby coffee shops
  5. Food court or dining center
  6. I only study in the library
9.

What motivates you to use these other study spaces instead of or in addition to the library? (Check all that apply)

The answer should be a multiple choice:
  1. Convenient location
  2. More space/seats available
  3. Comfort
  4. Quiet environment
  5. Social environment
  6. Food availability
  7. Change of scenery
  8. Privacy
  9. Hours of operation
  10. Background noise/music
  11. Technology availability
  12. Parking availability
10.

What improvements would you suggest for the library?

The answer should be a text input.

Surveys Similar to Library Satisfaction Survey

  • Academic Library Survey
  • Library Services Feedback
  • Information Resource Satisfaction Survey.

Here are some FAQs and additional information
on
Library Satisfaction Survey

How often is the Library Satisfaction Survey conducted?

The survey is typically conducted annually to measure overall satisfaction and identify trends over time.

Who reviews the results of the Library Satisfaction Survey?

Library staff and administrators review the survey results to determine priorities for improvement and address any concerns raised by patrons.

Why is a Library Satisfaction Survey important for students in a university?

The survey helps gather feedback on library services and resources to improve the student experience.

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