IT Help Desk Survey Questionnaire

Use the example questions below, or work with your team to put together a large list of potential questions

Time to complete

1 minute

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Questions for IT Help Desk Survey Questionnaire

1.

How satisfied are you with the quality of the support you received?

The answer should be a single choice:
  1. Not at all satisfied
  2. Slightly satisfied
  3. Moderately satisfied
  4. Very satisfied
  5. Completely satisfied
2.

How would you rate the technical knowledge of our support team?

The answer should be a rating.
3.

How would you rate the professionalism of our support team?

The answer should be a rating.
4.

How would you rate our team’s ability to solve your problem?

The answer should be a rating.
5.

Was your problem resolved in a timely manner?

The answer should be a single choice:
  1. Yes
  2. No
6.

How satisfied are you with the amount of time it took to resolve the problem?

The answer should be a single choice:
  1. Not at all satisfied
  2. Slightly satisfied
  3. Moderately satisfied
  4. Very satisfied
  5. Completely satisfied
7.

How would you rate the communication skills of our team?

The answer should be a rating.
8.

How satisfied are you with the technical support ticketing system?

The answer should be a single choice:
  1. Not at all satisfied
  2. Slightly satisfied
  3. Moderately satisfied
  4. Very satisfied
  5. Completely satisfied
9.

How satisfied are you with the equipment the company provides?

The answer should be a single choice:
  1. Not at all satisfied
  2. Slightly satisfied
  3. Moderately satisfied
  4. Very satisfied
  5. Completely satisfied
10.

What technical issues do you encounter most frequently?

The answer should be a single choice:
  1. Password Issues
  2. Computer Issues
  3. Networking Issues
  4. Access Issues

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