Patient Satisfaction Questionnaire

They don’t seem to listen to anything I tell them during my consultation

I feel that I’m in good hands when I come to the clinic

The person I see in clinic takes an interest in my family

I’m always given a clean explanation of why I am having tests done.

There are some things about my care in the clinic which could be improved.

I’m told everything I want to know about my arthritis drugs.

During my consultation I’m given little or no medical explanation about my arthritis.

Side effects of tablets are rarely discussed during my consultation.

The person I see in clinic really knows what he/she is talking about

Visiting the clinic is not a stressful occasion.

I am given good advice on how to cope with my arthritis.

No matter how long you have to wait in clinic, it’s worth it.

I’m satisfied with the care I receive in the clinic.

There’s no one to get in touch with at the clinic if I have a problem.

I’m rarely told why I need tests such as bloods and x-rays.

My questions are answered in words that I find hard to understand.

I find it difficult to talk about things that concern me when I’m in the clinic.

The person I see in clinic has no interest in the effect my disease has on my family.

It’s easy to get an appointment if I need to come back to the clinic.

I’m given as much time as I need for my consultation.

The person I see in clinic sometimes appears uncertain about what they are doing.

The person I see in the clinic is not as thorough as he/she should be.

I am given very little information on how to cope with my arthritis.

The person I see in clinic doesn’t understand what its like to have arthritis.

The person I see in clinic seems to know how it feels to have arthritis.

I feel that I’m treated as a person rather than a disease.

I’ve no confidence in the person who is treating me

I am encouraged to ask questions about my arthritis.

If I had a problem it would be difficult to get someone to speak to over the phone.

I’m rarely asked which treatments I would prefer.

If I had a problem with my arthritis I would find it easy to get advice over the phone.

My feelings about my treatment are taken into consideration.

If I had a medical problem I feel sure it would be checked out when I came to the clinic.

Prescriptions for new tablets are given without any explanation.

I’m usually told what the possible side effects of the tablets could be.

I’m encouraged to contact the person I see in clinic if I have a problem with my arthritis.

The care I receive in the clinic is just about perfect.

I hardly ever see the same person when I come for my appointment.

The person I see in clinic appears skilful at their job.

The person I see in clinic does not always talk sense.

Sometimes the person I see in clinic is too busy to spend enough time with me.

Sometimes the person I see in clinic is too busy to spend enough time with me.

When I attend the clinic I’m told everything I want to know about my arthritis.

It’s hard to get an appointment if I need it quickly.

I see the same person nearly every time I come to clinic

I’m usually kept waiting a long time in the waiting area.