online patient suggestion box template

An online patient suggestion box template is a digital tool designed to collect feedback, complaints, or suggestions from patients regarding their experience with medical services. This tool helps healthcare organizations improve their services by understanding patients' needs and experiences. It is often anonymous, user-friendly, and easily accessible, allowing patients to share their thoughts conveniently. The online suggestion box can be embedded on a hospital’s website or shared via email or social media platforms.

3 minutes to complete


Generally, anyone who has received medical services or has interacted with healthcare professionals can complete the online patient suggestion box template. This includes patients, their families, or caregivers. They should provide accurate information based on their personal experiences for effective feedback.

Questions for online patient suggestion box template



What is your overall satisfaction with our online services?

The answer should be a rating.

How easy was it to navigate our online platform?

The answer should be a single choice:
  1. Extremely easy
  2. Very easy
  3. Somewhat easy
  4. Not so easy
  5. Not at all easy

Did you find all the information you were looking for on our website?

The answer should be a single choice:
  1. Yes, I found all the information I was looking for
  2. No, I couldn't find some information
  3. No, I couldn't find any of the information I was looking for
  4. I didn't look for any specific information

How would you rate the quality of information provided on our website?

The answer should be a rating.

Did you encounter any technical issues while using our online services?

The answer should be a single choice:
  1. Yes, I encountered technical issues
  2. No, I did not encounter any technical issues
  3. I encountered some minor issues, but was able to resolve them myself
  4. I encountered some issues and needed assistance to resolve them

How can we improve our online services to better meet your needs?

The answer should be a text input.

What additional features would you like to see in our online services?

The answer should be a text input.

How likely are you to recommend our online services to others?

The answer should be a rating.

What did you like most about our online services?

The answer should be a multiple choice:
  1. Ease of scheduling appointments
  2. Availability of medical records
  3. Communication with healthcare professionals
  4. User-friendly interface
  5. Availability of health resources and information
  6. Speed and efficiency of service
  7. Privacy and security measures
  8. Availability of telemedicine services

What did you like least about our online services?

The answer should be a single choice:
  1. Difficulty navigating the website
  2. Lack of information or resources
  3. Inability to find specific services
  4. Poor video consultation quality
  5. Slow response time from medical staff
  6. Technical issues or glitches
  7. Inconvenient appointment scheduling process
  8. Lack of personal touch in service
  9. Inadequate data security and privacy

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Here are some FAQs and additional information
online patient suggestion box template

What is an online patient suggestion box?

An online patient suggestion box is a digital tool used by healthcare organizations to collect feedback, suggestions, and complaints from patients. It's a platform that allows patients to voice their thoughts in an organized and efficient manner.

Why is an online patient suggestion box important for a healthcare organization?

It is important as it offers a way for patients to provide feedback, allows healthcare organizations to understand patient needs better, improve service quality, and increase patient satisfaction levels.

How can feedback from an online patient suggestion box be used?

Feedback can be analyzed to identify trends, issues, or areas for improvement. It can be used to enhance patient care services, improve patient experience, and increase overall patient satisfaction.

Is patient anonymity maintained in an online suggestion box?

Yes, most online patient suggestion boxes allow patients to submit feedback anonymously, ensuring privacy and encouraging honesty.

How frequently should a healthcare organization check the online suggestion box?

Ideally, feedback should be reviewed regularly. Depending on the volume of feedback, this could be daily, weekly, or monthly.

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