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Shopping cart abandonment survey

A shopping cart abandonment survey is a research tool used to collect data on why consumers abandon their online shopping carts. It is typically used by e-commerce businesses to identify areas of improvement on their websites and improve the overall customer experience.

Time to complete

2 minutes

Eligibility

You must be above the age of 18 years and must have a valid email address and shipping address to be eligible for the survey.

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Questions for Shopping cart abandonment survey

1.

Why did you abandon your shopping cart?

The answer should be a single choice:
  1. Lack of trust
  2. High shipping costs
  3. Complexity
  4. Browsing
  5. Lack of payment options
  6. Price is too high
  7. Technical problems
2.

How often do you abandon shopping carts?

The answer should be a single choice:
  1. Everytime
  2. A few times a week
  3. About once a week
  4. A few times a month
  5. Once a month
  6. Less than once a month
3.

What items were in your shopping cart when you abandoned it?

The answer should be a text input.
4.

How much money was in your shopping cart when you abandoned it?

The answer should be a text input.
5.

How likely are you to complete a purchase after abandoning a shopping cart?

The answer should be a single choice:
  1. Extremely unlikely
  2. Unlikely
  3. Neutral
  4. Likely
  5. Extremely likely
6.

What factors would encourage you to complete a purchase after abandoning a shopping cart?

The answer should be a text input.
7.

Have you ever abandoned a shopping cart because you were not able to find a coupon or discount code?

The answer should be a single choice:
  1. Yes
  2. No
8.

Have you ever abandoned a shopping cart because the shipping costs were too high?

The answer should be a single choice:
  1. Yes
  2. No
9.

Have you ever abandoned a shopping cart because the checkout process was too long or complicated?

The answer should be a single choice:
  1. Yes
  2. No
10.

Is there anything else you would like to tell us about your experience with shopping cart abandonment?

The answer should be a text input.

Similar Ideas

  • Ecommerce customer satisfaction survey
  • Online shopping customer satisfaction survey
  • Ecommerce customer service satisfaction survey
  • Online shopping customer service satisfaction survey
  • Website customer satisfaction survey
  • Online customer satisfaction survey
  • Customer satisfaction survey

Here are some FAQs and additional information
on Shopping cart abandonment survey

What is the purpose of a shopping cart abandonment survey?

A shopping cart abandonment survey is used to collect feedback from customers who have abandoned their shopping carts. This feedback can be used to improve the shopping experience and reduce cart abandonment.

What questions should I ask in a shopping cart abandonment survey?

Some questions you may want to ask in a shopping cart abandonment survey include: What caused you to abandon your shopping cart? What could we do to improve the shopping experience? What other products or services were you interested in? What other websites do you usually purchase from? When do you plan to make your purchase? How likely are you to purchase from us in the future? What is the best time to contact you? What is your preferred method of payment? How did you hear about us?

How do I follow up with someone who abandoned their shopping cart?

You can follow up with someone who abandoned their shopping cart by sending them a polite email or message asking if they had any issues with their purchase and if there is anything you can do to help them. You may also want to offer a discount or incentive for completing the purchase.

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