Mystery shopping form

Mystery shopping is a popular research method used to measure the quality of service or compliance with regulatory standards. Businesses use mystery shopping to measure the quality of service their employees provide to customers.

Eligibility

There is no specific eligibility to fill out the Mystery shopping form. All the persons who are interested in this can fill out the form.

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Questions for Mystery shopping form

1.

How often do you shop at this store?

The answer should be a single choice:
  1. Once a week
  2. Twice a week
  3. A few times a month
  4. Once a month
  5. Rarely
2.

How long have you been shopping at this store?

The answer should be a single choice:
  1. Less than 6 months
  2. 6 months to 1 year
  3. 1-3 years
  4. More than 3 years
3.

How do you feel about the store's customer service?

The answer should be a single choice:
  1. Excellent
  2. Good
  3. Satisfactory
  4. Poor
4.

How do you feel about the store's prices?

The answer should be a single choice:
  1. Excellent
  2. Good
  3. Satisfactory
  4. Poor
5.

How do you feel about the store's selection?

The answer should be a single choice:
  1. Excellent
  2. Good
  3. Satisfactory
  4. Poor
6.

How do you feel about the store's atmosphere?

The answer should be a text input.

Similar Ideas

  • Customer satisfaction survey
  • Product evaluation form
  • Service evaluation form
  • User experience survey

Here are some FAQs and additional information
on
Mystery shopping form

What is mystery shopping?

Mystery shopping is a research technique used to evaluate the quality of customer service in a business. A mystery shopper posing as a customer interacts with employees of the business in order to assess the quality of the customer service provided.

What are the benefits of mystery shopping?

Mystery shopping can provide businesses with valuable insights into the quality of their customer service. It can help businesses to identify areas where employees need more training and to make improvements to their overall customer service.

What are the limitations of mystery shopping?

Mystery shopping is not a perfect research method and has some limitations. For example, it can be difficult to find qualified mystery shoppers, and businesses may not be able to accurately assess the quality of customer service if they do not have a good understanding of customer service standards. Additionally, mystery shopping can be expensive and time-consuming.

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