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Customer Attitude Survey

A customer attitude survey is used to measure how customers feel about a company or product. It can be used to gauge customer satisfaction, identify areas of improvement, and track changes over time. The survey should be designed to collect both quantitative and qualitative data.

Time to complete

2 minutes

Eligibility

The survey is open to all the customers who have recently visited the store.

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Questions for Customer Attitude Survey

1.

How often do you purchase products/services from our company?

The answer should be a text input.
2.

How satisfied are you with the products/services that you have purchased from our company?

The answer should be a rating.
3.

How likely are you to recommend our products/services to your friends or family?

The answer should be a rating.
4.

How do you rate the value of our products/services?

The answer should be a rating.
5.

How satisfied are you with the customer service that you have received from our company?

The answer should be a rating.
6.

How likely are you to continue doing business with our company in the future?

The answer should be a rating.
7.

Is there anything that you would like to see changed or improved about our products/services?

The answer should be a text input.
8.

Is there anything that you would like to see changed or improved about our customer service?

The answer should be a text input.
9.

Would you like to provide any additional comments or suggestions?

The answer should be a text input.

Similar Ideas

  • Customer Satisfaction Survey
  • Customer Service Survey
  • Customer Experience Survey
  • Net Promoter Score (NPS) Survey
  • Customer Engagement Survey
  • Customer Loyalty Survey
  • Brand Awareness Survey
  • Market Research Survey

Here are some FAQs and additional information
on Customer Attitude Survey

How often do you conduct customer attitude surveys?

We recommend conducting customer attitude surveys at least annually. However, the frequency may vary based on the specific needs of your business.

How do you determine the questions to ask in a customer attitude survey?

The questions in a customer attitude survey should be based on the specific goals and objectives of the survey. We recommend working with a professional survey firm to develop the questions for your survey.

How do you analyze customer attitude survey data?

Once the data is collected, it is important to work with a professional research firm to analyze the results. They will be able to help you identify trends and make recommendations for improvements.

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