Beauty salon customer satisfaction survey

Like it or not, customer satisfaction surveys can directly affect your business. Here are few questions you need to ask yourself in order to get the most information out of your beauty salon customer's feedback.

Questions for Beauty salon customer satisfaction survey

1.

How would you rate the booking process and did you get your preferred appointment time?

The answer should be a single choice:
  1. Very comfortable
  2. Somewhat comfortable
  3. Neither comfortable nor uncomfortable
  4. Somewhat uncomfortable
  5. Very uncomfortable
2.

How would you rate the appearance and atmosphere of the reception area?

The answer should be a rating.
3.

How would you rate the manner and helpfulness of our staff?

The answer should be a rating.
4.

How would you rate the appearance and comfort of our treatment rooms?

The answer should be a single choice:
  1. Extremely unlikely
  2. Unlikely
  3. Neutral
  4. Likely
  5. Extremely likely
5.

How would you rate your experience?

The answer should be a rating.
6.

Which words best describe our salon?

The answer should be a multiple choice:
  1. Welcoming
  2. Dirty
  3. Expensive
  4. Good Value
  5. Friendly
  6. Uncomfortable
  7. Cold
  8. Tired
  9. Professional
  10. Warm
  11. Untidy
  12. Comfortable
  13. Clean
  14. Tidy
7.

Did we meet your expectations?

The answer should be a single choice:
  1. Yes
  2. No
8.

 Were you happy with the refreshments on offer?

The answer should be a single choice:
  1. Like
  2. Unlike
9.

If you could name one thing that we could improve, what would it be?

The answer should be a text input.

Beauty salon customer satisfaction survey FAQ

What is the beauty salon customer satisfaction survey about?
+

The beauty salon customer satisfaction survey measures customer satisfaction with cosmetic services.

How to enhance customer satisfaction in a beauty salon?
+

Customer satisfaction can be enhanced by providing a pleasant experience along with personalization.

Why is customer satisfaction necessary in a beauty salon?
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In order to improve the overall efficiency of the business, it is necessary to build good and positive relationships with the customers, which paves the way to increased customer satisfaction and overall growth of the business.

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