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Air passenger rights complaint form

The air passenger rights complaint form is a form that passengers can use to lodge a complaint with an airline about their rights.

3 minutes to complete

Eligibility

If you have travelled by air and you are not satisfied with the handling of your complaint, you can fill out and submit an air passenger rights complaint form.

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Questions for Air passenger rights complaint form

Questions

1.

What is the name of the airline?

The answer should be a text input.

2.

What is the flight number?

The answer should be a number input.

3.

What is the date of the flight?

The answer should be a date input.

4.

What is the departure city and airport?

The answer should be a text input.

5.

What is the destination city and airport?

The answer should be a text input.

6.

What is your seat number or seat location?

The answer should be a text input.

7.

What is your ticket class or fare class?

The answer should be a text input.

8.

What is your frequent flyer program membership number, if applicable?

The answer should be a number input.

9.

Are you travelling with any companions? If so, please provide their names and relationship to you.

The answer should be a text input.

10.

Please describe the nature of your complaint.

The answer should be a text input.

11.

What action, if any, do you believe the airline should take to resolve your complaint?

The answer should be a text input.

12.

Have you contacted the airline about your complaint? If so, when and how?

The answer should be a text input.

13.

Do you have any supporting documentation or evidence of your complaint? If so, please upload it here or

The answer should be a text input.

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Here are some FAQs and additional information
on Air passenger rights complaint form

How do I file an air passenger rights complaint?

You can file an air passenger rights complaint by completing the online complaint form.

What information do I need to include in my complaint?

When filing a complaint, you will need to provide your contact information, as well as the contact information of the airline, if known. You will also need to provide a detailed description of your complaint, including any relevant dates and flight information.

How long does it take to process a complaint?

The Agency will acknowledge receipt of your complaint within 5 business days. The agency will then review your complaint to determine if it falls within its jurisdiction. If the agency does not have jurisdiction over your complaint, you will be advised accordingly. If the agency does have jurisdiction, your complaint will be forwarded to the airline for a response.

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