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Brand Loyalty Survey

Building a brand loyalty will help you develop a core customer base who will repurchase from you again and again.   Keep measuring it periodically so that you can improve and nurture based on the insights gathered. Measure Trust, Customer Satisfaction, Goodwill, Perceived Quality and Brand Value.

Time to complete

1 minute

Eligibility

There is no specific eligibility criteria to fill the Brand Loyalty Survey.

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Questions for Brand Loyalty Survey

1.

How well do you trust our [Brand Name]?

The answer should be a rating.
2.

What can we improve to keep your trust?

*choose all that apply

The answer should be a multiple choice:
  1. Our communication via Emails
  2. Our communication via Webinars
  3. Out communication via social media
  4. Our customer support
3.

How happy were you with your purchase?

The answer should be a rating.
4.

How likely are you to recommend us to family and friends?

The answer should be a rating.
5.

Would you prefer our [Brand Name] over that of a competitor?

The answer should be a single choice:
  1. Yes
  2. No
  3. Maybe
6.

How reliable do you feel our [Brand Name] is?

The answer should be a rating.
7.

How likely would you be to switch to another brand if this alternative was cheaper?

The answer should be a rating.

Similar Ideas

  • Customer Satisfaction Survey
  • User Experience Survey
  • Product Loyalty Survey
  • Customer Engagement Survey

Here are some FAQs and additional information
on Brand Loyalty Survey

What is brand loyalty?

Brand loyalty refers to the extent to which a customer is willing to purchase a product or service from a particular brand, and is not willing to switch to another brand, even if the price or quality of the product offered by the other brand is better.

What are the benefits of brand loyalty?

There are several benefits of brand loyalty, including Increased sales and revenue, Increased market share, and Increased customer lifetime value.

What are the factors that contribute to brand loyalty?

Quality of products and services & Value for money.

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