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Maslach Burnout Inventory

The Maslach Burnout Inventory (MBI) is a psychological assessment instrument comprising 22 symptom items about occupational burnout. Christina Maslach and Susan E. Jackson developed the original form of the MBI to assess an individual's experience of burnout.

Questions for Maslach Burnout Inventory

1.

I feel emotionally exhausted because of my work

The answer should be a single choice:
  1. Never
  2. At least a few times a year
  3. At least once a month
  4. Several times a month
  5. Once a week
  6. Several times a week
  7. Every day
2.

I feel worn out at the end of a working day

The answer should be a single choice:
  1. Never
  2. At least a few times a year
  3. At least once a month
  4. Several times a month
  5. Once a week
  6. Several times a week
  7. Every day
3.

I feel tired as soon as I get up in the morning and see a new working day stretched out in front of me

The answer should be a single choice:
  1. Never
  2. At least a few times a year
  3. At least once a month
  4. Several times a month
  5. Once a week
  6. Several times a week
  7. Every day
4.

I can easily understand the actions of my colleagues/supervisors

The answer should be a single choice:
  1. Never
  2. At least a few times a year
  3. At least once a month
  4. Several times a month
  5. Once a week
  6. Several times a week
  7. Every day
5.

I get the feeling that I treat some clients/colleagues impersonally as if they were objects

The answer should be a single choice:
  1. Never
  2. At least a few times a year
  3. At least once a month
  4. Several times a month
  5. Once a week
  6. Several times a week
  7. Every day
6.

Working with people the whole day is stressful for me

The answer should be a single choice:
  1. Never
  2. At least a few times a year
  3. At least once a month
  4. Several times a month
  5. Once a week
  6. Several times a week
  7. Every day
7.

 I deal with other people’s problems successfully

The answer should be a single choice:
  1. Never
  2. At least a few times a year
  3. At least once a month
  4. Several times a month
  5. Once a week
  6. Several times a week
  7. Every day
8.

I feel burned out because of my work

The answer should be a single choice:
  1. Never
  2. At least a few times a year
  3. At least once a month
  4. Several times a month
  5. Once a week
  6. Several times a week
  7. Every day
9.

I feel that I influence other people positively through my work

The answer should be a single choice:
  1. Never
  2. At least a few times a year
  3. At least once a month
  4. Several times a month
  5. Once a week
  6. Several times a week
  7. Every day
10.

I have become more callous to people since I have started doing this job

The answer should be a single choice:
  1. Never
  2. At least a few times a year
  3. At least once a month
  4. Several times a month
  5. Once a week
  6. Several times a week
  7. Every day
11.

I’m afraid that my work makes me emotionally harder

The answer should be a single choice:
  1. Never
  2. At least a few times a year
  3. At least once a month
  4. Several times a month
  5. Once a week
  6. Several times a week
  7. Every day
12.

I feel full of energy

The answer should be a single choice:
  1. Never
  2. At least a few times a year
  3. At least once a month
  4. Several times a month
  5. Once a week
  6. Several times a week
  7. Every day
13.

I feel frustrated by my work

The answer should be a single choice:
  1. Never
  2. At least a few times a year
  3. At least once a month
  4. Several times a month
  5. Once a week
  6. Several times a week
  7. Every day
14.

I get the feeling that I work too hard

The answer should be a single choice:
  1. Never
  2. At least a few times a year
  3. At least once a month
  4. Several times a month
  5. Once a week
  6. Several times a week
  7. Every day
15.

I’m not really interested in what is going on with many of my colleagues

The answer should be a single choice:
  1. Never
  2. At least a few times a year
  3. At least once a month
  4. Several times a month
  5. Once a week
  6. Several times a week
  7. Every day
16.

Being in direct contact with people at work is too stressful

The answer should be a single choice:
  1. Never
  2. At least a few times a year
  3. At least once a month
  4. Several times a month
  5. Once a week
  6. Several times a week
  7. Every day
17.

I find it easy to build a relaxed atmosphere in my working environment

The answer should be a single choice:
  1. Never
  2. At least a few times a year
  3. At least once a month
  4. Several times a month
  5. Once a week
  6. Several times a week
  7. Every day
18.

I feel stimulated when I am working closely with my colleagues

The answer should be a single choice:
  1. Never
  2. At least a few times a year
  3. At least once a month
  4. Several times a month
  5. Once a week
  6. Several times a week
  7. Every day
19.

I have achieved many rewarding objectives in my work

The answer should be a single choice:
  1. Never
  2. At least a few times a year
  3. At least once a month
  4. Several times a month
  5. Once a week
  6. Several times a week
  7. Every day
20.

 I feel as if I’m at my wits‘ end

The answer should be a single choice:
  1. Never
  2. At least a few times a year
  3. At least once a month
  4. Several times a month
  5. Once a week
  6. Several times a week
  7. Every day
21.

In my work, I am very relaxed when dealing with emotional problems

The answer should be a single choice:
  1. Never
  2. At least a few times a year
  3. At least once a month
  4. Several times a month
  5. Once a week
  6. Several times a week
  7. Every day
22.

I have the feeling that my colleagues blame me for some of their problems 

The answer should be a single choice:
  1. Never
  2. At least a few times a year
  3. At least once a month
  4. Several times a month
  5. Once a week
  6. Several times a week
  7. Every day

Maslach Burnout Inventory FAQ

What is the Maslach Burnout Inventory(MBI)?
+

The MBI measures burnout as defined by the World Health Organization (WHO). Designed for use with occupational groups other than human services and education, including customer service, maintenance, manufacturing, management, and most other professions.

What are the benefits of using your MBI?
+

Uses of the MBI help in assessing professional burnout in human service, education, business, and government professions. It is assessed in the three-dimensional structure namely occupational exhaustion(EE), depersonalization/loss of empathy (DP), and personal accomplishment assessment (PA). Understanding burnout helps in remediation and creating better work and organizational culture. This leads to a productive and engaged workforce when burnout is resolved.

What is burnout?
+

There are three aspects to burnout: physical, psychological, and emotional. A person suffering from burnout describes themselves as feeling exhausted and disinterested in the activities they once found appealing or satisfying.

How is the score calculated for MBI?
+

Here is the link to MBI scoring https://www.psychosomatik.com/wp-content/uploads/2020/03/Maslach-burnout-inventory-english.pdf

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