Post Purchase Net Promoter Score Survey

A survey to learn more about your experience with the Post Purchase Net Promoter Score.

1 minute to complete


The person filling out the Post Purchase Net Promoter Score Survey must be a customer of the company and must have made a purchase within the past three months in order to be eligible.


Questions for Post Purchase Net Promoter Score Survey



What was your biggest concern or fear before buying our product?

The answer should be a text input.

What should we have done to improve your experience?

The answer should be a text input.

How likely are you to recommend us to a family or a friend?

The answer should be a rating.

Surveys Similar to Post Purchase Net Promoter Score Survey

  • Customer Satisfaction Survey
  • Product Satisfaction Survey
  • Service Satisfaction Survey
  • Brand Loyalty Survey
  • Repurchase Intent Survey

Here are some FAQs and additional information
Post Purchase Net Promoter Score Survey

What is a post-purchase net promoter score survey?

A post-purchase net promoter score survey helps in understanding the fear, concern your customers have over your product/service post-purchase.

Why calculate the net promoter score after a purchase?

Calculating the net promoter score can provide you with actionable feedback and insights that will help you improve your services.

What is a Net promoter score?

It is a market research metric to identify how likely your customer would recommend your product or service to others.

What can I do with the net promoter score?

Using Net promoter score, you can collect customer feedback. It is often used as a tool to identify customer loyalty on how likely they are to recommend your product or service to others.

Why is the net promoter score important?

NPS helps identify the problem areas, areas that require improvement and helps monitor loyal trends.

What is a good net promoter score?

Above 50 is termed as a good net promoter score.

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