Post Purchase Net Promoter Score Survey

Template for Net Promoter Score

Questions for Post Purchase Net Promoter Score Survey


What was your biggest concern or fear before buying our product?

The answer should be a text input.

What should we have done to improve your experience?

The answer should be a text input.

How likely are you to recommend us to a family or a friend?

The answer should be a rating.

Post Purchase Net Promoter Score Survey FAQ

What is a post-purchase net promoter score survey?

A post-purchase net promoter score survey helps in understanding the fear, concern your customers have over your product/service post-purchase.

Why calculate the net promoter score after a purchase?

Calculating the net promoter score can provide you with actionable feedback and insights that will help you improve your services.

What is a Net promoter score?

It is a market research metric to identify how likely your customer would recommend your product or service to others.

What can I do with the net promoter score?

Using Net promoter score, you can collect customer feedback. It is often used as a tool to identify customer loyalty on how likely they are to recommend your product or service to others.

Why is the net promoter score important?

NPS helps identify the problem areas, areas that require improvement and helps monitor loyal trends.

What is a good net promoter score?

Above 50 is termed as a good net promoter score.

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