Post Purchase Net Promoter Score Survey

A survey to learn more about your experience with the Post Purchase Net Promoter Score.

Time to complete

1 minute

Eligibility

The person filling out the Post Purchase Net Promoter Score Survey must be a customer of the company and must have made a purchase within the past three months in order to be eligible.

Not the Template you are looking for?
Request new template
Not the Template you are looking for?
Request new template

Questions for Post Purchase Net Promoter Score Survey

1.

What was your biggest concern or fear before buying our product?

The answer should be a text input.
2.

What should we have done to improve your experience?

The answer should be a text input.
3.

How likely are you to recommend us to a family or a friend?

The answer should be a rating.

Similar Ideas

  • Customer Satisfaction Survey
  • Product Satisfaction Survey
  • Service Satisfaction Survey
  • Brand Loyalty Survey
  • Repurchase Intent Survey

Here are some FAQs and additional information
on
Post Purchase Net Promoter Score Survey

What is a post-purchase net promoter score survey?

A post-purchase net promoter score survey helps in understanding the fear, concern your customers have over your product/service post-purchase.

Why calculate the net promoter score after a purchase?

Calculating the net promoter score can provide you with actionable feedback and insights that will help you improve your services.

What is a Net promoter score?

It is a market research metric to identify how likely your customer would recommend your product or service to others.

What can I do with the net promoter score?

Using Net promoter score, you can collect customer feedback. It is often used as a tool to identify customer loyalty on how likely they are to recommend your product or service to others.

Why is the net promoter score important?

NPS helps identify the problem areas, areas that require improvement and helps monitor loyal trends.

What is a good net promoter score?

Above 50 is termed as a good net promoter score.

Want to use this template?

Loved by people at home
and at work

“BlockSurvey is a simple, effective, and scalable tool for creating surveys for leadership and learning assessment. It's one of this year's best buying choices. Each month, it keeps improving and strives to serve its customers needs.”
Nelson Emilio
Personal Branding Strategist
“I use BlockSurvey to get feedback about all my activities and events. It is really easy to get started and create my first surveys! Then I could see how easy it was to share them. Now I am thinking to use BlockSurvey also within my creative process as an author in order to listen and engage with my audience, knowing that anonymity provides the most sincere and reliable answers.”
Georgina García-Mauriño
Author & Designer
BlockSurvey social proof
G2 Crowd
4.8 Star Rating
BlockSurvey social proof
Dapp.com
Editor's choice
BlockSurvey social proof
Capterra
4.9 Star Rating

What's next? Try out templates like
Post Purchase Net Promoter Score Survey

1000+ Templates, 50+ Integrations

Want to create secure online forms and surveys?

Join BlockSurvey.

SHARE