Churn Survey

Churn surveys extract feedback from your customers and users canceling or depreciating service with your business, giving an excellent chance to further discover areas that might easily help one improve more to prevent more "churn".

1 minute to complete


Only those customers who are leaving a product or service and have received a churn survey are eligible to fill it.


Questions for Churn Survey



Why have you decided to cancel your subscription?

* Choose as many as you like

The answer should be a multiple choice:
  1. I don't need at the moment. I will be back!
  2. It doesn't meet my needs - missing features
  3. I didn't find it easy to use
  4. It was expensive
  5. I found an alternative
  6. I no longer need it
  7. To many technical issues(bugs,glitches)

How likely are you to return?

The answer should be a rating.

Anything else you would like to share your experience about BlockSurvey?

The answer should be a text input.

Surveys Similar to Churn Survey

  • Customer satisfaction survey
  • Net Promoter Score (NPS) survey
  • Customer Effort Score (CES) survey
  • Customer churn rate survey
  • Customer lifetime value survey
  • Customer acquisition cost survey
  • Customer retention rate survey
  • Customer attrition rate survey
  • Customer win-back survey

Here are some FAQs and additional information
Churn Survey

What is a churn survey?

A churn survey is a survey that helps you understand why your customers cancel your services.

What is the main objective behind a churn survey?

The main objective behind this churn survey is to identify the why behind your customers canceling your services.

How can I use the churn survey for my business?

You can use this churn survey for your business by identifying and fixing the root cause of the customer churn.

How are churn surveys helpful?

Churn surveys are helpful since they can reduce customer churn and help businesses in improving their services.

What are the benefits of using a churn survey template?

Using a churn survey template can help you save time on creating a survey from scratch and ensure that your survey is comprehensive and covers all the key points that you need to address.

Want to use this template?

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