Transportation Customer Service Survey Questions

The transportation customer service survey questions will help you assess if your customers have had a positive experience with your transportation company. The survey includes answers to overall satisfaction, vehicle cleanliness, driver courtesy and appearance, and fare information and pricing.

Questions for Transportation Customer Service Survey Questions

1.

How often do you take public transport?

The answer should be a single choice:
  1. Daily
  2. Weekly
  3. Monthly
  4. Bi-Monthly
  5. Quarterly
  6. Never
2.

How knowledgeable was our staff who assisted you?

The answer should be a single choice:
  1. Extremely knowledgeable
  2. Very knowledgeable
  3. Somewhat knowledgeable
  4. Not so knowledgeable
  5. Not at all knowledgeable
3.

How respectful was our staff who assisted you?

The answer should be a single choice:
  1. Extremely respectful
  2. Very respectful
  3. Somewhat respectful
  4. Not so respectful
  5. Not at all respectful
4.

How much time did it take us to address your questions and concerns?

The answer should be a single choice:
  1. Much shorter than expected
  2. Shorter than expected
  3. About what I expected
  4. Longer than expected
  5. Much longer than expected
5.

Was your question or concern completely resolved?

The answer should be a single choice:
  1. Yes
  2. No
6.

What was your overall level of satisfaction pertaining to the vehicle?

The answer should be a rating.
7.

Was the vehicle clean inside and out?

The answer should be a single choice:
  1. Very poor
  2. Poor
  3. Fair
  4. Good
  5. Excellent
8.

How helpful and knowledgeable was the staff in making your reservation?

The answer should be a single choice:
  1. Very poor
  2. Poor
  3. Fair
  4. Good
  5. Excellent
9.

Would you recommend us to your friends, family, and business contacts?

The answer should be a single choice:
  1. Yes
  2. No
10.

How satisfied are you in general with this transport company?

The answer should be a single choice:
  1. Not at all satisfied
  2. Slightly satisfied
  3. Moderately satisfied
  4. Very satisfied
  5. Completely satisfied

Transportation Customer Service Survey Questions FAQ

What is a transportation customer service survey?
+

This survey is similar to a customer satisfaction survey and it helps in evaluating the satisfaction levels of people commuting through both public and private transport.

Why is customer service important in transportation?
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Customer service is highly important in transportation because it deals with the safety of the customers. And good customer service can be achieved mainly through good quality.

How to improve transportation efficiency?
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The right vehicles with the right size and capacity can increase transportation efficiency. It is of utmost importance to have well-trained drivers who are familiar with the routes and traffic.

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