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Retail Customer Experience Survey

Retail Customer Experience Survey is a survey that is used to collect feedback from customers about their recent shopping experiences. It is used to identify areas where the company can improve its customer service and the overall shopping experience.

Time to complete

2 minutes

Eligibility

No specific eligibility criteria are required for filling the Retail Customer Experience Survey.

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Questions for Retail Customer Experience Survey

1.

How long have you been a customer of our store?

The answer should be a text input.

2.

How often do you visit our store?

The answer should be a text input.

3.

How satisfied are you with your overall experience at our store?

The answer should be a single choice:

Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied

4.

How satisfied are you with the price of the products at our store?

The answer should be a single choice:

Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied

5.

How often do you visit retail stores?

The answer should be a single choice:

Never
Rarely
Sometimes
Almost always

6.

How likely are you to shop at a store again if you had a bad experience?

The answer should be a single choice:

Very likely
Likely
Unlikely
Very unlikely

7.

What can retailers do to improve your experience?

The answer should be a multiple choice:

Offer more discounts
Have shorter lines
Be more organized
Be less crowded

8.

How satisfied are you with the product selection at our store?

The answer should be a single choice:

Very satisfied
Satisfied
Neutral
Unsatisfied
Very unsatisfied

9.

How would you rate the overall cleanliness of our store?

The answer should be a rating.

10.

How would you rate the overall appearance of our store?

The answer should be a rating.

11.

How would you rate the friendliness of our staff?

The answer should be a rating.

12.

How likely are you to recommend our store to a friend or family member?

The answer should be a rating.

Similar Ideas

Retail Customer Satisfaction Survey
Retail Customer Service Survey
Retail Shopping Experience Survey
Retail Store Survey

Here are some FAQs and additional information
on Retail Customer Experience Survey

What is a retail customer experience survey?

A retail customer experience survey is a survey that is administered to customers of a retail store in order to gather feedback about their shopping experience. The survey may ask questions about the customer's satisfaction with the store, the store's employees, the products purchased, and the overall shopping experience.

Why are retail customer experience surveys important?

Retail customer experience surveys are important because they provide businesses with valuable feedback about the shopping experience that their customers have. This feedback can be used to make improvements to the store, the products, and the customer service in order to create a better shopping experience for future customers.

How are retail customer experience surveys administered?

Retail customer experience surveys are typically administered online, through mail, or in person. Online surveys are the most common method of administration, as they are the most convenient for both the business and the customer.

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