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Donor Satisfaction Survey

Use this template to find if your donors satisfied. Provide a donor experience throughout. This is part of building a strong donor relationship.

Time to complete

1 minute

Eligibility

Only individuals who have donated to a charity within the last six months are eligible to fill out the donor satisfaction survey.

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Questions for Donor Satisfaction Survey

1.

Were you thanked in a satisfactory manner?

The answer should be a single choice:
  1. Yes
  2. No
2.

Did you receive immediate confirmation that your donation was received?

The answer should be a single choice:
  1. Yes
  2. No
3.

Was the donation process easier?

The answer should be a single choice:
  1. Yes
  2. No
4.

Did you come to know how your donation is being used?

The answer should be a single choice:
  1. Yes
  2. No
5.

Do you feel like your donation to us is being put to good use?

The answer should be a single choice:
  1. Yes
  2. No
6.

Would you recommend to your family and friends also to donate to us?

The answer should be a single choice:
  1. Yes
  2. No
7.

Is there anything else you would like us to know?

The answer should be a single choice:
  1. Yes
  2. No

Similar Ideas

  • Fundraising Satisfaction Survey
  • Volunteer Satisfaction Survey
  • Board Member Satisfaction Survey
  • Staff Satisfaction Survey
  • Client Satisfaction Survey
  • Patient Satisfaction Survey
  • Student Satisfaction Survey
  • Teacher Satisfaction Survey
  • Customer Satisfaction Survey
  • Employee Satisfaction Survey

Here are some FAQs and additional information
on Donor Satisfaction Survey

How is donor satisfaction measured?

There is no one answer to this question as different organizations have different methods of measuring donor satisfaction. Some common methods include surveys, interviews, focus groups, and phone calls.

How can I increase my donor satisfaction?

There is no one answer to this question as different donors have different needs and expectations. However, some common ways to increase donor satisfaction include being responsive to donor inquiries, being transparent about how donations are used, and keeping donors updated on the impact of their donations.

What is a loyal donor?

A loyal donor is someone who continues to support an organization over a long period of time.

What is donor experience?

Donor experience refers to the overall relationship that a donor has with an organization. This includes everything from the first contact with the organization to how they are treated after they make a donation.

Why is a questionnaire necessary for donors?

Questionnaires are one way to collect feedback from donors about their experience with an organization. This feedback can be used to improve the donor experience and increase donor satisfaction.

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Donor Satisfaction Survey
Use this template to find if your donors satisfied. Provide a donor experience throughout. This is part of building a strong donor relationship.

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