Citizen satisfaction survey
A citizen satisfaction survey is a questionnaire-based survey that is used to collect data on how satisfied citizens are with the services provided by their local government.
Time to complete
1 minute
Eligibility
The survey is open to all citizens of a country.
Questions for Citizen satisfaction survey
1.
How satisfied are you with the services provided by the city government?
The answer should be a single choice:
- Not satisfied
- Satisified
- Very satisfied
2.
How often do you feel safe in your neighborhood?
The answer should be a single choice:
- Not safe
- Safe
- Very safe
3.
How easy is it to get around town?
The answer should be a single choice:
- Not easy
- Easy
- Very easy
4.
How often do you see city employees working hard to improve the community?
The answer should be a single choice:
- Always
- Most of the time
- Sometimes
- Rarely
- Never
5.
How well do city employees treat you with respect?
The answer should be a single choice:
- Not well
- Well
- Very well
6.
How often do you feel like your voice is heard by the city government?
The answer should be a single choice:
- Always
- Most of the time
- Sometimes
- Rarely
- Never
Similar Ideas
- Customer satisfaction survey
- Employee satisfaction survey
- Patient satisfaction survey
- Tenant satisfaction survey
- User satisfaction survey
Here are some FAQs and additional information
on Citizen satisfaction survey
What is the Citizen Satisfaction Survey?
The Citizen Satisfaction Survey is a tool used by the City to measure citizen satisfaction with city services. The survey is conducted annually and results are reported to the respective City Council and made available to the public.
How is the survey conducted?
The survey is conducted by an independent research firm. A random sample of city residents is contacted by telephone and asked to participate in the survey.
How are the results used?
The results of the survey are used to help city departments identify areas where improvements can be made. The results are also used to help city leaders make decisions about budgeting and prioritizing city services.
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