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Citizen Feedback Survey

A Citizen Feedback Survey is a type of survey that allows citizens to provide feedback on a specific topic such as government policies, public services, or other areas of civic life. The survey typically asks citizens for their opinions and preferences on a variety of topics and can be used to inform decision-making. Citizen feedback surveys can be administered in person or online, allowing citizens to provide their feedback quickly and conveniently. The information gathered in these surveys can be used to help inform policy decisions, improve public services, and ensure that citizens are being heard. Citizen feedback surveys are an important tool for governments to ensure that they are meeting the needs of their citizens.

3 minutes to complete

Eligibility

To be eligible to complete a Citizen Feedback Survey, you must be 18 years of age or older, a resident of the jurisdiction in which the survey is taking place, and able to provide valid contact information.

Questions for Citizen Feedback Survey

Questions

1.

How satisfied are you with the services provided by your local government?

The answer should be a single choice:
  1. Very satisfied
  2. Somewhat satisfied
  3. Neutral
  4. Somewhat dissatisfied
  5. Very dissatisfied
2.

How well do you think your elected representatives are representing your interests?

The answer should be a single choice:
  1. Very well
  2. Somewhat well
  3. Not well
  4. Not sure.
3.

Do you feel like you are being heard when you voice your concerns to your local government?

The answer should be a single choice:
  1. Yes
  2. No
  3. Sometimes
4.

Do you think your local government is doing enough to address the needs of the community?

The answer should be a single choice:
  1. Yes
  2. No
  3. Unsure/Undecided
5.

Are you aware of the resources and services available to you from your local government?

The answer should be a single choice:
  1. Not at all aware
  2. Slightly Aware
  3. Moderately aware
  4. Very aware
  5. Extremely aware
6.

Do you feel like your local government is transparent and accountable to citizens?

The answer should be a single choice:
  1. Yes to a great extent
  2. Yes to some extent
  3. No not at all
7.

Are you satisfied with the communication and outreach efforts of your local government?

The answer should be a single choice:
  1. Very satisfied
  2. Somewhat satisfied
  3. Neither satisfied nor dissatisfied
  4. Somewhat dissatisfied
  5. Very dissatisfied.
8.

Do you feel like your local government is providing enough resources for public safety and security?

The answer should be a single choice:
  1. Yes
  2. No
  3. Not sure/Undecided
9.

Do you feel like your local government is adequately addressing environmental issues?

The answer should be a single choice:
  1. Yes
  2. No
  3. Somewhat
  4. Not sure.
10.

Do you think your local government is doing enough to create economic opportunity in your community?

The answer should be a single choice:
  1. Yes
  2. No
  3. Not Sure.
11.

Are there any services provided by your local government that you feel could be improved?

The answer should be a text input.
12.

What do you think of the overall quality of services provided by your local government?

The answer should be a single choice:
  1. Excellent
  2. Good
  3. Fair
  4. Poor
13.

What do you think of the responsiveness of your local government to citizen needs?

The answer should be a multiple choice:
  1. Very responsive
  2. Somewhat responsive
  3. Neutral
  4. Somewhat unresponsive
  5. Very unresponsive.
14.

Are there any services not provided by your local government that you feel should be?

The answer should be a multiple choice:
  1. Public transportation
  2. Recycling facilities
  3. Community centers for youth
  4. Public Wi-Fi
  5. Job training and placement services
15.

Do you feel like your local government is doing enough to ensure public safety?

The answer should be a single choice:
  1. Yes
  2. No
  3. Not sure/Undecided
16.

Do you have any suggestions for how your local government could better serve its citizens?

The answer should be a text input.

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Here are some FAQs and additional information
on Citizen Feedback Survey

What is a citizen feedback survey?

A citizen feedback survey is a survey designed to collect feedback from citizens on the services and programs provided by their local government. The survey typically includes questions about the quality of services, satisfaction with the services, and recommendations for improvement.

How are the results of a citizen feedback survey used?

The results of a citizen feedback survey are used to inform local government decision-making. The feedback collected provides insight into citizens’ opinions and experiences, which can help shape future policies and programs.

How do I take part in a citizen feedback survey?

Citizen feedback surveys are typically conducted online or by mail. You can find information about the survey on your local government’s website or ask your local government office for details.

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