CSAT Survey Template

Note: This is your copy. Do what you'd like with it (edit, send it around, etc.) Also, remove this description and write your own. Good luck measuring CSAT and customer satisfaction & loyalty! Credits: Hubspot

Time to complete

1 minute

Eligibility

CSAT survey template can be filled by any customer who has recently availed a product or service from a company.

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Questions for CSAT Survey Template

1.

How satisfied were you with your experience today?

The answer should be a rating.
2.

Any additional feedback?

The answer should be a text input.

Similar Ideas

  • Customer Satisfaction Survey
  • Employee Satisfaction Survey
  • Patient Satisfaction Survey
  • Supplier Satisfaction Survey
  • Service Satisfaction Survey

Here are some FAQs and additional information
on
CSAT Survey Template

What is CSAT?

CSAT refers to customer satisfaction; it helps measure your customers' satisfaction levels on your product or service.

How is the CSAT score calculated?

The CSAT scores are calculated by dividing the positive responses by the total responses recorded. It is then multiplied by 100 to find the total percentage.

How to increase the CSAT response rate?

The CSAT response rate can be increased by keeping the survey simple, user-friendly, and less time-consuming. And hence we recommend you to use the easy-to-use template available at BlockSurvey. NPS, CSAT, CES are available in BlockSurvey for your use.

How to increase CSAT scores?

CSAT scores can be increased by improving customer support and personalizing your services. It can also be increased by focusing on your customers' pain points.

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