Call centre agent evaluation form

A call centre agent evaluation form is used to assess the performance of call centre agents. The form typically includes a section for rating the agent's performance on various factors, such as customer service, product knowledge, and sales ability.

Eligibility

Anyone who has interacted with a call centre agent can fill out the evaluation form. The evaluation form is designed to get feedback from customers about their experience with the call centre agent.

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Questions for Call centre agent evaluation form

1.

How well did the call centre agent greet you?

The answer should be a single choice:
  1. Very well
  2. Well
  3. Acceptably
  4. Unacceptably
2.

How well did the call centre agent handle your call?

The answer should be a single choice:
  1. Very well
  2. Well
  3. Acceptably
  4. Unacceptably
3.

How efficiently did the call centre agent resolve your query?

The answer should be a single choice:
  1. Very efficiently
  2. Efficiently
  3. Acceptably
  4. Unacceptably
4.

How polite was the call centre agent throughout the call?

The answer should be a single choice:
  1. Very polite
  2. Polite
  3. Acceptably
  4. Unacceptably
5.

How professional was the call centre agent throughout the call?

The answer should be a single choice:
  1. Very professional
  2. Professional
  3. Acceptably
  4. Unacceptably
6.

Would you recommend this call centre agent to others?

The answer should be a single choice:
  1. Yes
  2. No

Similar Ideas

  • Customer Service Agent Evaluation Form
  • Sales Agent Evaluation Form
  • Telemarketer Evaluation Form
  • Inbound Call Centre Agent Evaluation Form
  • Outbound Call Centre Agent Evaluation Form
  • Call Centre Team Leader Evaluation Form
  • Call Centre Manager Evaluation Form

Here are some FAQs and additional information
on
Call centre agent evaluation form

What are some of the most important qualities of a call centre agent?

Some of the most important qualities for a call centre agent include excellent communication skills, strong customer service skills, and the ability to multitask and handle customer inquiries efficiently.

What training is typically required for a call centre agent?

While some call centres may require specific training, others may provide on-the-job training. Typically, call centre agents are required to have basic computer skills and knowledge of customer service principles.

What are some of the challenges that call centre agents face?

Call centre agents may face challenges such as dealing with irate or unhappy customers, handling a high volume of calls, and working in a fast-paced environment.

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