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Anyone who has interacted with a call centre agent can fill out the evaluation form. The evaluation form is designed to get feedback from customers about their experience with the call centre agent.
How well did the call centre agent greet you?
How well did the call centre agent handle your call?
How efficiently did the call centre agent resolve your query?
How polite was the call centre agent throughout the call?
How professional was the call centre agent throughout the call?
Would you recommend this call centre agent to others?