undefined
HomeAll templatesassessment formscall centre agent evaluation form

Call centre agent evaluation form

A call centre agent evaluation form is used to assess the performance of call centre agents. The form typically includes a section for rating the agent's performance on various factors, such as customer service, product knowledge, and sales ability.

1 minute to complete

Eligibility

Anyone who has interacted with a call centre agent can fill out the evaluation form. The evaluation form is designed to get feedback from customers about their experience with the call centre agent.

undefined

Questions for Call centre agent evaluation form

Questions

1.

How well did the call centre agent greet you?

The answer should be a single choice:
  1. Very well
  2. Well
  3. Acceptably
  4. Unacceptably
2.

How well did the call centre agent handle your call?

The answer should be a single choice:
  1. Very well
  2. Well
  3. Acceptably
  4. Unacceptably
3.

How efficiently did the call centre agent resolve your query?

The answer should be a single choice:
  1. Very efficiently
  2. Efficiently
  3. Acceptably
  4. Unacceptably
4.

How polite was the call centre agent throughout the call?

The answer should be a single choice:
  1. Very polite
  2. Polite
  3. Acceptably
  4. Unacceptably
5.

How professional was the call centre agent throughout the call?

The answer should be a single choice:
  1. Very professional
  2. Professional
  3. Acceptably
  4. Unacceptably
6.

Would you recommend this call centre agent to others?

The answer should be a single choice:
  1. Yes
  2. No

Forms Similar to Call centre agent evaluation form

  • Customer Service Agent Evaluation Form
  • Sales Agent Evaluation Form
  • Telemarketer Evaluation Form
  • Inbound Call Centre Agent Evaluation Form
  • Outbound Call Centre Agent Evaluation Form
  • Call Centre Team Leader Evaluation Form
  • Call Centre Manager Evaluation Form

Here are some FAQs and additional information
on Call centre agent evaluation form

What are some of the most important qualities of a call centre agent?

Some of the most important qualities for a call centre agent include excellent communication skills, strong customer service skills, and the ability to multitask and handle customer inquiries efficiently.

What training is typically required for a call centre agent?

While some call centres may require specific training, others may provide on-the-job training. Typically, call centre agents are required to have basic computer skills and knowledge of customer service principles.

What are some of the challenges that call centre agents face?

Call centre agents may face challenges such as dealing with irate or unhappy customers, handling a high volume of calls, and working in a fast-paced environment.

Want to use this template?

Loved by people at home
and at work

undefined
“BlockSurvey is a simple, effective, and scalable tool for creating surveys for leadership and learning assessment. It's one of this year's best buying choices. Each month, it keeps improving and strives to serve its customers needs.”
Nelson Emilio
Personal Branding Strategist
undefined
“I use BlockSurvey to get feedback about all my activities and events. It is really easy to get started and create my first surveys! Then I could see how easy it was to share them. Now I am thinking to use BlockSurvey also within my creative process as an author in order to listen and engage with my audience, knowing that anonymity provides the most sincere and reliable answers.”
Georgina García-Mauriño
Author & Designer
BlockSurvey social proof
G2 Crowd
4.8 Star Rating
BlockSurvey social proof
Dapp.com
Editor's choice
BlockSurvey social proof
Capterra
4.9 Star Rating

What's next? Try out templates like
Call centre agent evaluation form

1000+ Templates, 50+ Categories

Explore more
undefined
Call centre agent evaluation form
A call centre agent evaluation form is used to assess the performance of call centre agents. The form typically includes a section for rating the agent's performance on various factors, such as customer service, product knowledge, and sales ability.
undefined
Sales call evaluation form
Sales call evaluation form is used by sales managers to assess the performance of a salesperson during a sales call. The form can be used to identify areas of improvement for the salesperson, and to track the progress of the salesperson over time.
undefined
Risk assessment evaluation form
A risk assessment evaluation form can be used by organizations to evaluate the risks associated with a particular project or activity. This form can be used to identify and assess the risks associated with a project or activity, and to determine the best course of action to mitigate those risks.
undefined
Company Evaluation Form
The Company Evaluation Form is used by businesses or organizations when they are considering hiring a new company or vendor. This form allows businesses or organizations to provide feedback on their experience with the company or vendor, and to rate the company or vendor on a number of different factors.
undefined
Property Evaluation Form
The property evaluation form is a document used by landlords or property managers to assess the condition of a rental property. The form is used to document the condition of the property at the time of the inspection and can be used to identify any repair or maintenance issues that need to be addressed.
undefined
Website Evaluation Form
The website evaluation form allows individuals or organizations to rate the quality of a website. The form usually includes a series of questions related to the website's content, design, navigation, and overall user experience. Additionally, the form may ask for feedback on specific aspects of the website, such as its usefulness, clarity, or user-friendliness.
undefined
Salesperson Evaluation Form
Salesperson Evaluation Form is a form that is used by employers to evaluate their employees who are working as salespersons. This form will help employers to identify the strengths and weaknesses of their employees so that they can give them the necessary guidance and support.
undefined
Contractor Evaluation Form
A contractor evaluation form is used by businesses or organizations to evaluate the quality of services provided by a contractor. This form can be used to provide feedback on the contractor's performance, to identify areas of improvement, or to make recommendations for future projects.
undefined
Vendor evaluation form
A vendor evaluation form is a document used by businesses to assess the quality of products or services provided by a vendor. The form typically includes a section for rating the vendor's performance in areas such as quality, timeliness, price, and customer service. It may also include a section for comments.
undefined
Interview evaluation form
This form is used to evaluate candidates who have been interviewed for a position. It includes questions about the candidate's qualifications, skills, and abilities. It also asks the interviewer to rate the candidate's overall performance.
undefined
Supplier evaluation form
A supplier evaluation form is used to assess the performance of a supplier. The form includes a section for the supplier's contact information, as well as a section for the customer's contact information. The form also includes a section for the supplier's performance ratings, as well as a section for the customer's comments.

Want to create secure online forms and surveys?

Join BlockSurvey.

SHARE