Billing - Frequently Asked Questions
Do I need to be a paid user to use BlockSurvey?+
No, you can use the free trial for 7 days to explore the entire product. No credit card required.
Once you're happy with the product, pay to publish a survey or form for actual use.
Why are free accounts limited to preview?+
It prevents spammers from abusing the platform, which means better service for you and everyone else.
I already have an account, how do I upgrade?+
Head over to accounts & billing page, choose the plan that is right for you.
Can I cancel at any time?+
Yes. There is a cancel subscription option on your accounts & billing page. You will still have access to BlockSurvey's features till your billing cycle ends, after that you will be downgraded.
Is pricing based on monthly or annual plans? Can I choose?+
Yes, we have both the monthly and yearly plans. You'll be able to choose from them.
What’s your cancellation policy?+
Our contracts are monthly or annual and are therefore pre-paid for a month or 12 months. If you choose to cancel in-between the billing period, you will not be billed for the next period or cycle.
What forms of payment are possible?+
BlockSurvey has integrated with Stripe for payments and it is self serving for personal plans. We also support by raising invoices for enterprises and business plans.
I am a Student. Do you have a free plan?+
Yes, we offer free plans to Students.
I am a Nonprofit. Do you offer any discounts?+
Yes, we offer discounts to a Nonprofit organization.
I still have some questions, how to contact you?+
Please mail us for any questions at [email protected] or call us at +1 603 262 1450. We provide support 12x5 and are really fast in replying by emails.
