Experience Management
A collection of 3 posts
"Experience Management" Stories
Customer Experience Glossary
If you're serious about improving your customer's overall experience, it helps to know what terminology is related to it. But that's easier said than done. With so many industry terms floating around, the process can seem overwhelming....
Net Promoter Score Example
NPS is calculated based on one survey question where customers are asked to rate on a scale of 0 to 10 ‘how likely are you to recommend this company’s product or service to a friend or a colleague?’...
