Experience Management

A collection of 3 posts

"Experience Management" Stories Page 1 of 1  

Customer Experience Glossary

If you're serious about improving your customer's overall experience, it helps to know what terminology is related to it. But that's easier said than done. With so many industry terms floating around, the process can seem overwhelming....

Net Promoter Score Example

NPS is calculated based on one survey question where customers are asked to rate on a scale of 0 to 10 ‘how likely are you to recommend this company’s product or service to a friend or a colleague?’...

Future of Surveys

Conceiving shorter and more meaningful surveys and rolling them out via user-friendly and secure survey platforms is more likely to entice survey participants to complete online surveys. BlockSurvey was created exactly to solve this problem. This is the arrival of future surveys....

Page 1 of 1