If you're serious about improving your customer's overall experience, it helps to know what terminology is related to it. But that's easier said than done. With so many industry terms floating around, the process can seem overwhelming....
There are many terms being thrown around nowadays when it comes to data privacy. From the Facebook/Cambridge Analytica scandal to GDPR and everything in between, there’s a lot more that we don’t know about this subject than most of us think there is....
Customer experience is the single most important key to building a successful business. This isn’t just customer service, it involves many elements including the atmosphere and appearance of the store, the staff, and the checkout process....
Surveying is a technique used in research where samples from a population are interviewed in some form. It can also be done through an observation conducted by the researcher. Survey tools help ease the stresses of conducting surveys....
NPS is calculated based on one survey question where customers are asked to rate on a scale of 0 to 10 ‘how likely are you to recommend this company’s product or service to a friend or a colleague?’...
Conceiving shorter and more meaningful surveys and rolling them out via user-friendly and secure survey platforms is more likely to entice survey participants to complete online surveys. BlockSurvey was created exactly to solve this problem. This is the arrival of future surveys....
To get to the heart of a successful product-market fit, you will need to understand the product, customers, competition, as well as services offered....
